Client Success Partner - Enterprise

Within one month, you will:

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSP’s from the team

Within three months, you will:

• Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning 
• Start new projects with prospects and clients

Within six months you will:

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

Within twelve months, you will:

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders & advocates within the client’s team
• Develop and share good business practices with the entire Client Success team

The Skills Set

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
• Proven knowledge of the SaaS B2B industry is a plus
• Proven interest in the digital industry, education, and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and excellent English proficiency (B2 minimum)

What We Offer

• Compensation: Package includes base salary and a variable component 📈
• Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies
• Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a Client Success Partner from our Enterprise team
• Case Study with our Director of Customer Success and our Customer Success Entreprise Coach
• Clarification Meeting with our Customer Success Operations Manager
• Culture Fit Meeting with our Chief Customer Officer
• Offer !


⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC