Client Relationship Manager II

The Client Relationship Manager II is a strategic role focused on optimizing commercial fleet operations for national clients. This position drives client growth and retention through operational partnership, using industry expertise, data analysis, financial insight, and technology to align internal operations with client success.
Maintenance management is a core function of Cox Fleet Operations, and this role supports that mission by leveraging data-driven insights and technology to position the organization as a trusted advisor.
Key Responsibilities

• Performance Monitoring: Track and analyze key performance indicators (KPIs), including federal inspection compliance, preventative maintenance, on-road failures, and spend.
• Data Analysis & Reporting: Use fleet management systems to generate insights and deliver actionable reports.
• Strategic Planning: Conduct regular client meetings, share performance metrics, and lead business reviews aligned with client objectives.
• Client Management: Serve as the primary point of contact, managing relationships and acting as escalation lead while collaborating with cross-functional teams to meet client needs.
• Communication: Provide proactive updates on operations, service issues, and product enhancements; ensure transparency from issue identification through resolution.
• Customer Experience: Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations.
• Process Improvement: Identify gaps, recommend efficiencies, and support development and maintenance of programs, services, and SOPs.
• Operational Oversight: Monitor SLA performance, customer satisfaction, and audit results; ensure accurate documentation and adherence to procedural controls and reporting standards.
• Leadership: Lead client and internal calls, coordinate cross-functional efforts, and report key concerns with recommended solutions.
• Compliance: Follow all corporate policies and procedures.

QUALIFICATIONS

• Bachelor's degree in Communication, Business Admin, and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience, or 6 years' experience in a related field
• Strong problem-solving skills with the ability to quickly and effectively resolve client issues.
• Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
• Excellent communication skills, with a proactive and transparent approach to client engagement.
• Ability to analyze operational performance, identify gaps, and recommend process improvements.
• Experience working with data, financial considerations, and technology to support operational and client success

USD 55,600.00 - 83,400.00 per year
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets