Responsible for client P&L, building C-suite relationships, winning high-value deals, and ensuring client success while mentoring others.
Client Partner
Location: US based | Travel: Regular
Robots & Pencils is growing, and we’re looking for dynamic client partners. We help clients achieve real outcomes through cloud-native infrastructure, human-centered design, and pragmatic AI, and now we need more leaders to take Robots & Pencils to the next level.
What you’ll do
- Own a portfolio of clients with responsibility for client P&Ls, client success, client delivery, and set multi-year client strategy; meet or exceed revenue and margin targets.
- Build and deepen C-suite relationships, serving as executive sponsor and trusted advisor across accounts.
- Represent R&P at client and industry forums, elevating market presence and thought leadership.
- Win complex, high-value deals through strategic negotiation; shape offerings and pricing to unlock growth.
- Oversee delivery strategy across all accounts in your portfolio; align outcomes to long-term client goals.
- Resolve critical escalations with minimal disruption; drive portfolio-wide delivery innovation and best practices.
- Shape go-to-market with Sales & Marketing, including pipeline planning, forecasting, resourcing, and multi-year growth plans.
- Mentor Associate Partners and Directors, building leadership pipelines and scalable mentorship frameworks.
- Create cross-vertical offerings and contribute to the firm’s innovation roadmap and delivery standards.
What we’re looking for
- 15+ years in consulting/digital/technology services, including senior ownership of enterprise portfolios or verticals with P&L accountability.
- Proven record of multi-million-dollar growth, complex deal wins, and sustaining executive (VP/C-suite) relationships.
- Depth in digital product, cloud, data/AI, and experience design, translating technology into measurable business outcomes.
- Operational mastery across forecasting, pricing, utilization, and margin management.
- Success leading globally distributed delivery (onshore/offshore) and shaping delivery practices at scale.
- Demonstrated market presence (speaking, publishing, alliances) that builds external visibility for the firm.
- Flexibility for regular travel.
- MBA and/or certifications (PMP, PgMP, SAFe) are a plus—impact and outcomes matter most.
Personal competencies
- Results Driven – Delivers transformative client impact and results.
- Enterprise-minded – Balances portfolio targets with firm strategy.
- Executive presence – Communicates with clarity; sustains C-suite trust.
- Strategic & analytical – Turns market signals into actionable plans.
- Builder – Designs offerings, teams, and mechanisms that scale.
- Innovator – Advances delivery practices that become benchmarks.
- People developer – Creates enduring leadership pipelines.
Why Robots & Pencils?
We don’t just deliver projects; we build partnerships that transform organizations. Join a global team of strategists, designers, and engineers creating meaningful, scalable, human-centered solutions—while owning a portfolio that shapes how we grow, how we deliver, and how the market experiences Robots & Pencils.
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