Client Concierge

Job Description:
Our Opportunity:
At Chewy Vet Care, we're changing the veterinary care experience from scratch! It starts by crafting a culture and environment where veterinary teams can succeed every day. With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you'll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where, together, we deliver care that starts with a visit and lasts a lifetime!
We are a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We'll provide competitive benefits, scheduling options that fit different lifestyles, and a collaborative work environment where we can our full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary Team Members.
What you'll do:

• Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice's veterinarians, veterinary technicians, veterinary assistants, and practice manager.

• Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents.

• Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.

• Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.

• Understand and follow the practice's Standard Operating Procedures (SOP) and Standards of Care (SOC)

• Act responsibly given the pharmacy holdings.

• Assist Practice Manager with communicating on inventory needs.

• Clean workspaces after every patient interaction.

• Participation in self-development courses and Chewy Vet Care required compliance training.

• Perform related duties and assignments as directed by management.

• May be required to work weekends, position may require some travel.

What you'll need:

• 1-2 years working in a customer-focused environment, veterinary preferred.

• Strong ability to connect with clients and demonstrate empathy and compassion.

• Excellent social, verbal / written communication, observational, and analytical skills.

• Passionate about helping people and pets with empathy and excellent customer service focus.

• Thrives in a fast paced, self-starter environment.

Physical job requirements:

• Standing or walking up to 80% per shift.

• Frequently lift up to 50 to 70 pounds using an optional team lift.

• Occasionally lift greater than 70+ pounds using a team lift.

• Stand, push, pull, carry, squat, and kneel.

The hourly range for this role is $15.62 - $23.55.

• The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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