Claims, Audit and Compliance Specialist

NOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position.

PURPOSE OF POSITION: The Claims, Audit and Compliance Specialist is responsible for independently managing and evaluating shipping-related claims, audit activity, billing discrepancies, compliance documentation, and exception resolution across the marketplace. This role exercises discretion and independent judgment in assessing claim validity, identifying financial recovery opportunities, determining escalation paths, interpreting carrier and marketplace requirements, and recommending process improvements that reduce risk and improve operational performance. This position works cross-functionally with Operations, Customer Service, Finance, Seller Support, external carriers, vendors, and seller partners to resolve complex shipping, billing, compliance, and service-related issues. The role has latitude to make recommendations, prioritize work, escalate matters of significance, and develop documentation, reporting, and process controls that support business operations and compliance readiness. The ideal candidate is highly organized, analytical, detail-oriented, and comfortable balancing operational follow-through with customer issue resolution, process review, and cross-functional coordination. 

SUPERVISION RECEIVED: This position operates with substantial latitude for independent action within assigned areas of responsibility. The role is expected to evaluate issues, determine appropriate resolution paths, make recommendations to leadership, and exercise independent judgment when handling claims, billing discrepancies, compliance documentation, carrier/vendor matters, and escalated service issues. 

SUPERVISION EXERCISED: No direct supervisory responsibility currently. However, this position provides functional guidance, recommendations, coordination, and issue-resolution direction to internal teams, seller partners, carriers, vendors, and other stakeholders regarding shipping claims, documentation standards, compliance readiness, billing review, and recovery activity. 

PREFERRED QUALIFICATIONS: 1. Experience working with carriers such as FedEx, UPS, USPS, or third-party shipping and fulfillment providers. 2. Experience with ticketing or customer support platforms such as Zendesk or similar systems. 3. Experience reviewing shipping invoices, accessorial charges, claims recoveries, or operational audit findings. 4. Familiarity with packaging and producer responsibility compliance efforts, including EPR (EXTENDED PRODUCER RESPONSIBILITY)-related data collection or reporting support. 5. Experience in a marketplace, multi-seller, or high-volume order environment. 6. Ability to create clear summaries, reporting tools, and process documentation that support leadership decision-making and operational consistency.