The Chief Operating Officer will report to the CEO and oversee company locations, store leaders, operational infrastructure, organizational structure, and growth initiatives. Responsibilities include developing business strategies, improving sales, profitability, cash flow, processes, and staffing, managing vendor relationships, and building a strong company culture. The role requires senior operational leadership, P&L accountability, startup experience, staff development, service expertise, and knowledge of state and local laws.
Exciting career opportunity for a result driven third level leader to join a rapidly growing company in an emerging industry.
Reporting to the CEO, the COO will oversee and manage all of our client's locations including managing/developing store leaders. Our client is looking for a visionary person with initiative and creative drive who will partner with the entire senior leadership team to foster strong company culture and teams dedicated to excellent customer service and building relationships throughout the communities they do business in to continue to grow sales and maximize profits.
Responsibilities:
- Design and implement business strategies, plans and procedures
- Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
- Design and implement a organization structure with communication plan and organization flow chart.
- Set comprehensive goals for performance and growth
- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and people designed to accommodate the rapid growth objectives of our organization.
- Manage relationships with partners/vendors.
Requirements :
- Bachelor’s degree required
- 10+ years within the services industry
- Strong interpersonal skills
- Service-oriented, and a collaborative influence style
- History of success or learning-rich failure in a start-up environment
- Decision making authority and measurable P&L impact in prior roles
- Experience managing a diverse portfolio of responsibilities
- Strong company operations experience
- The ability to lead, establish, build and maintain a superior professional staff and work well with subordinates, senior executives and investors
- A reputation as a strong leader with the passion for setting clear, measurable objectives, delegating responsibility, recognizing outstanding performance, and correcting sub-par performance
- Certified in service training
- Experience with knowledge of all state and local law
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
