Channel Operations Manager

WELCOME TO HARTBEAT. WE ARE COMEDY. WE ARE CULTURE.

HARTBEAT is the global, multi-platform media company founded by Kevin Hart with a mission to keep the world laughing together. Operating at the intersection of comedy and culture, we are dedicated to creating, producing distributing, and marketing compelling content and experiences that make your heart beat a little faster.

Led by an award-winning team, Hartbeat is a trusted creative partner for the world’s top entertainment companies, platforms, and brands. We drive cultural impact and generate sales, subscriptions, buzz, and conversation with some of the most coveted audiences.

We are committed to nurturing the next generation of diverse comedians while collaborating with established comedy legends. Our ecosystem supports talent, content and brands across various formats, platforms, and opportunities in TV, film, digital, audio, and experiential.

Our flagship consumer brand, LOL! Network, engages audiences through its owned-and-operated social media channels, audio content, and partnerships with OTT platforms.

THE ROLE:

We're seeking a dynamic Channel Operations Manager to lead the execution of our YouTube and digital video strategy across Hartbeat's portfolio of channels and brands. This role combines strategic vision with hands-on execution, driving content syndication, distribution optimization, and channel growth initiatives. You'll serve as the operational backbone of our digital content ecosystem, ensuring every piece of content maximizes its impact and reach.

Working at the intersection of creativity and analytics, you'll collaborate with Brand, Creative, Compliance, and Analytics teams to transform content into compelling, data-driven experiences that build engaged communities and drive measurable growth.

RESPONSIBILITIES:

Strategic Content Operations

• Execute comprehensive multi-channel YouTube strategy aligned with Hartbeat's growth objectives and brand goals

• Manage end-to-end content lifecycle from planning through publishing, including content calendars, channel programming, and cross-functional workflows

• Oversee content syndication and distribution matrix management using Airtable, working closely with production teams and external stakeholders

Quality & Brand Management

• Implement robust quality control processes ensuring brand alignment across all content syndication and distribution

• Maintain consistency in brand voice and messaging across multiple channels and content formats

Performance Optimization

• Leverage advanced analytics to track engagement, optimize content performance, and accelerate channel growth

• Identify viral content patterns and trends to inform strategic content decisions

• Analyze key performance metrics (CTR, AVD, retention) and adjust strategies based on data insights

• Optimize all video content for maximum discoverability using advanced YouTube SEO techniques, including keyword research, metadata optimization, and compelling thumbnails.

• Stay current on YouTube algorithm updates, platform features, and industry best practices to maintain a competitive edge.

Cross-Functional Collaboration

• Partner with video editors, scriptwriters, and internal stakeholders to ensure content quality and brand alignment

• Manage creator partnerships and content collaboration workflows

Community Development

• Foster vibrant online communities through strategic viewer engagement and subscriber growth initiatives

• Coordinate community challenges, live sessions, and interactive content experiences

SKILLS & EXPERIENCE:

Essential Experience

• Proven track record managing and growing YouTube channels or similar social media platforms, preferably in entertainment or creator economy sectors

• Deep expertise in YouTube Studio, analytics platforms, SEO best practices, and algorithm optimization

• Strong background in data analysis using Google Analytics, YouTube Analytics, and similar tools

Technical Skills

• Comprehensive understanding of content planning and production workflows from concept to publishing

• Proficiency in content syndication and distribution strategies

• Experience with creator partnerships and engagement-driven content development

Core Competencies

• Exceptional verbal and written communication skills with ability to adapt to different brand voices

• Strong analytical mindset with ability to translate data into actionable strategies

• Collaborative leadership style with experience managing cross-functional projects

• Community management experience with focus on subscriber growth and engagement

WORK HARD, LAUGH HARDER

Look, it’s called work for a reason. We show up for our teammates, our partners, and our audience. We’re a high-energy culture, where EVERYONE IS A HEADLINER, expected to give their best performance. But that doesn’t mean it can’t be fun, meaningful, and inspiring. Because if you’re not having fun at work, you’re missing a good time!

So, if you hate fun, never like to laugh, and hardly ever smile, we have the job for you – somewhere else. But if you believe in a culture of creativity, entrepreneurialism, inclusion, hustle, and heart – while prioritizing fun and funny – you belong here.

Must be 18 years or older and willing to submit to a reference check and must have unrestricted work authorization to work in the United States.

BENEFITS

We got you! Hartbeat provides eligible employees competitive benefits, including: Medical, dental and vision insurance, life and disability insurance, paid vacation and holiday pay and generous family leave policies. We also offer 401(k) retirement savings plan, flexible spending account and an unlimited supply of laughs on company time (aftershock giggles may spill into personal time) and more!

COMPENSATION

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, competencies, prior relevant experience, and work location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses and incentives.

Hartbeat also offers a comprehensive benefits package for full-time employees, that include healthcare benefits, a 401(k) plan including an employer match, family planning, paid time off, paid parental leave, several paid holidays, and more.

NOTICES

We take this seriously. Hartbeat provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. As an equal opportunity employer, Hartbeat will provide reasonable accommodations as required by applicable federal, state, and/or local laws.