The Channel Operations Manager optimizes processes for channel partners, tracks performance, and collaborates across teams to enhance partner experiences.
Who We Are
Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.
Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization. At Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe.
Who You Are
As a Channel Operations Manager, you will be responsible for optimizing and managing the processes and systems that support our channel partner ecosystem. You will ensure operational excellence, improve efficiency, and enable scalability across our channel strategy. You’re a self-starter with strong analytical skills and a passion for building scalable, partner-centric processes. You thrive in fast-paced environments, and you’re not just focused on execution—you think strategically, communicate effectively across teams, and are always looking for ways to improve the partner journey and drive measurable impact.
What You'll Do
- Maintain and evolve operational frameworks to ensure seamless execution of channel initiatives by improving partner programs.
- Track, analyze, and provide insights into channel partner performance and program effectiveness to inform strategic decisions.
- Build and maintain scalable systems and processes alongside the Sales Operations team to support internal workflows and external partner experience.
- Identify inefficiencies and bottlenecks in partner-related workflows and lead initiatives to streamline and automate operations.
- Oversee the functionality, optimization, and adoption of the Partner Portal and other engagement tools.
- Partner with Sales, Marketing, Finance teams to ensure channel operations align with company-wide objectives.
What We're Looking For
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 3+ years of experience in Channel or Sales Operations/Strategy, or a related role within a B2B/SaaS environment.
- Strategic thinker with strong analytical and problem-solving abilities.
- Proficiency in CRM and BI tools (e.g., Salesforce, Tableau, Impartner, Zapier, Workramp, etc).
- Attention to detail with a proven track record of managing complex processes with high accuracy.
- Excellent communication and stakeholder management skills for working with internal teams and external partners.
- Self-starter who thrives in a fast-paced startup environment and takes initiative to drive results.
Nice to Have
- Experience developing partner enablement programs or working within a channel-driven sales model.
- Salesforce Administrator or other equivalent certification is a plus.
Location
This is a remote position based in Sacramento, CA. Candidates must comfortable traveling to the office as needed.
Work Authorization
Candidates must be authorized to work without requiring sponsorship now or in the future.
Compensation (Base + OTE)
$130,000 - $170,000 USD
At Rhombus, we’re committed to offering competitive and equitable compensation that reflects the value each employee brings to our team. When determining an individual’s starting pay, we consider a variety of factors such as geographic location, relevant experience, skillset, and the current market landscape. Rhombus employees may be eligible for additional forms of compensation, depending on the role, including commission, performance bonuses, and/or equity in the company.
What We Provide
Competitive Salary & Equity Options
Flexible Schedule & Paid-Time Off
Excellent Healthcare Coverage
Generous Family Leave Policy
WFH & Workspace Supplies
Career Growth & Professional Development
Dog-Friendly Office & Pet Insurance
What We Value
Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists.
One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.
Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.
Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.
Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.
Build a Safer Future with Us!
Top Skills
Impartner
Salesforce
Tableau
Workramp
Zapier
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