Case Manager

ROLE SUMMARY:

Case Managers provide an array of services and activities in support of access to medical, educational, social, prevocational, rehabilitative, or other needed community services for eligible clients and families.

The Case Manager conducts groups for children, high-risk teens, parents of young children and adults. These groups focus on building healthy relationships and promoting positive parenting/ relationships. The Case Manager promotes a strengths-based approach to service that empowers families, supports a community-based philosophy of service, and ensures that all services and community events case managers attend while representing Wellnest are aligned with our mission, vision, and core values.

ESSENTIAL RESPONSIBILITIES:

• Conducts comprehensive needs assessments with clients and assists them in obtaining needed resources such as health insurance, housing, and low-cost child care through referral and linkage.
• Provides individual and group rehabilitation services under Department of Mental Health contract or other agency funding.
• Meets agency’s productivity standards for client service hours.
• Completes and submits progress notes in a 24-hour timeframe utilizing the agency’s electronic health record system and collaborative documentation while serving clients; discusses and receives proof of insurance / Medi-Cal information in the field and submits to the TQM and/or IS Support Team.
• Provides guidance and assistance to children, parents/caretakers and adults on managing behaviors successfully.
• Provides guidance and assistance to children, parents/caretakers and adults on managing familial stressors effectively and successfully.
• Assists clients with identifying internal resources to assist with multiple stressors such as extended family members, grandparents.
• Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).
• Provides interagency and intra-agency consultation, communication, coordination and referrals.
• Identifies and communicates to therapist obstacles preventing clients from connecting with program and/or referral services.
• Takes initiative to represent Wellnest while supporting the mission by engaging actively in community outreach events, including events related to recruitment of clients and funder activities and, on weekends.
• Attends community meetings as requested by program director.
• Represents the agency at community resource fairs.
• Follows up with families that drop out of treatment.
• Provides services in the communities (in client’s homes, school or other field-based settings).
• Conducts presentations in the community to help reduce stigma of mental health.

REQUIRED QUALIFICATIONS:

Bachelor’s degree in social work, psychology, or other mental health related discipline. Must speak Spanish. Must possess and maintain a valid CA driver’s license and insurable driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. Use of a personal vehicle is required to complete the essential duties of this position. In keeping with Company policy for all employees, the successful applicant must also complete a test for Tuberculosis (TB), and fingerprint clearance by the Department of Justice.

CONDITIONS OF EMPLOYMENT: Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company.

WORKING CONDITIONS: Employee regularly works out in the field and in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

REASONING ABILITY: 

• Ability to effectively present information and respond to questions
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions.
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts.
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints.
• Ability to be flexible and adapt to changing work demands.
• Maintain a high level of concentration and attention to detail for extended periods of time.
• Maintain a high level of ethical and professional standards in accordance with agency policy.

PHYSICAL DEMANDS:

• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 50% of the day.
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Lift and/or move up to 25 pounds.
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.

This description is only intended to illustrate the duties, responsibilities and requirements for it.  It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.

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Due to restrictions from DHCS, Wellnest, as a health care provider, is unable to employ anyone on a DHCS exclusionary list or database. Applicants will be asked to confirm within the application process whether they are subject to an exclusion.