Case Manager, Incentive Programs

We are seeking a Case Manager to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future. 

The Case Manager is responsible for providing comprehensive case management services to participants of various air quality programs, such as Replace Your Ride or Driving Clean Assistance Program, which offer incentives to eligible consumers who wish to replace their older, high polluting vehicle with a newer, more emission-friendly vehicle. This position performs in depth assessments to determine eligibility and qualification, provides oversight of the entire case, links applicants to appropriate services, such as participating in car dealerships and dismantlers, follows up with applicants and partners as necessary, and documents case outcomes using various software applications. The work done in this role will help ensure full compliance with program guidelines, policies and procedures. 

• Provide holistic and comprehensive case management services to eligible consumers including; initial assessment, referral to services, outcome evaluation and continuous follow-up via phone and email as necessary

• Evaluate documentation related to vehicles sales and vehicle dismantling for accuracy, completeness and compliance with program guidelines and procedures

• Establish and maintain relationships with contractors and vendors, and performs quality control checks associated with program operations and claims processing

• Experience in case management and/or evaluation, analysis and procedural compliance

• Strong communication, prioritization, customer service, time management, multitasking, risk-management and outstanding analytical skills required

• Knowledge and experience working with Salesforce or similar CRM systems.

• Bilingual in Spanish a plus but not required

• Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more

• We are committed to professional development with an emphasis on shared leadership, to ensure growth for employees and the organization overall

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol. 

Benefits

• Competitive compensation, generous PTO, and paid holidays 

• Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings

• CalPERS retirement program and optional 403(b) and 457 Retirement plans

• Carrot reproductive health and fertility support 

• Tuition reimbursement

• Public Service Loan Forgiveness certified employer 

To see the full job description, please email [email protected]. 

Budgeted Hourly Pay Range:

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.