Manage client cases, maintain communication, coordinate with internal teams, ensure deadlines are met, and deliver high-level client service.
This is a remote position.
Our client is looking for a Case Manager who brings energy, ownership, and a proactive mindset to their daily work. They operate within the legal services space and have built a strong reputation in recent years for delivering consistent client-focused outcomes and operational excellence.
This role is ideal for someone who thrives in a fast-paced environment, takes initiative without being asked, and approaches challenges with a positive, solution-oriented attitude. They are looking for someone who doesn’t wait for direction but instead anticipates needs, keeps things moving, and ensures clients feel supported throughout their process.
Responsibilities
- Manage and oversee client cases from initiation through resolution, ensuring timelines and expectations are met
- Maintain consistent and clear communication with clients, providing updates and addressing inquiries promptly
- Coordinate with internal teams to ensure all case-related tasks are progressing efficiently
- Track case progress, documentation, and deadlines with strong attention to detail
- Identify potential issues early and take initiative to resolve them proactively
- Deliver a high level of client service, ensuring a positive and professional experience
Requirements
- Strong ability to manage multiple tasks and priorities simultaneously
- Excellent communication skills, both written and verbal
- Highly organized with strong attention to detail
- Self-starter mentality with a proactive and “go-getter” attitude
- Ability to work independently in a remote environment
- Positive, upbeat personality with a client-first mindset
Qualifications
- Previous experience in a Case Manager role or similar client-facing position
- Experience working in legal services or a related industry is a plus
- Proven ability to handle sensitive information with professionalism
- Strong problem-solving skills and ability to think ahead
- Comfortable working in a fast-paced, dynamic environment
Benefits
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Handle inbound customer inquiries via phone, chat, and email (40+ calls/day). Monitor and review vehicle listings for safety and title compliance. Serve as account manager for active transactions, assist with buyer payments and documentation, and process temporary registrations across states. Use CRM and G Suite tools to manage cases and communication.
Top Skills:
CRMGoogle SuiteGoogle CalendarGoogle DocsGoogle DriveGoogle MeetGoogle SheetsmacOS
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide phone and email technical support for Dealertrack DMS products, troubleshoot and document system performance and functionality, log customer tickets in the CRM, meet SLA targets for response and closure, handle multiple open issues, work assigned shifts (including weekends), and coordinate with other departments to resolve cases.
Top Skills:
Dealertrack DmsGenesys PurecloudSalesforce
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Drive territory revenue by prospecting and closing fleet management solutions. Develop sales strategies, manage complex consultative deals, maintain CRM pipeline, present tailored proposals, analyze customer data, and collaborate cross-functionally. Own $5–10M in new business until handoff to account management.
Top Skills:
Salesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
