Handle high-volume inbound calls to investigate potential insurance cases, collaborate with internal teams and external contacts, document findings, and ensure compliance with HIPAA and internal policies.
Description:
While focused on investigation, this role involves heavy customer interaction via inbound calls.
Responsibilities:
- Process high-volume inbound calls.
- Investigate potential insurance cases collaboratively.
- Communicate with internal teams and external contacts.
- Adhere to HIPAA and internal standards.
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