CAHPS Technology Consultant

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

CAHPS Technology Consultant

Why We Have This Role

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

Our Healthcare Industry Team is addressing rapid growth that requires expertise in regulatory programs for patient experience as well as payers. 

Intent is to address rapid growth within healthcare that requires expertise in regulatory programs and Qualtrics technology for healthcare providers as well as payors. This position would be responsible for the technical implementation of all CAHPS and other regulatory programs to ensure continuity of data management and consistency of delivery for all customers.  This role would connect the dots across CAHPS, the larger PX programs, health connect, and any additional connection points into the Qualtrics platform. 

How You’ll Find Success

• Oversee CAHPS survey quality management from data intake all the way through data dashboard reporting.
• Identify gaps in the implementation process, compliance issues, data security, data storage issues and work with appropriate resources to address
• Ensuring all required data fields are setup and populated correctly and consistently for each client at implementation
• Coordinate and advise on data accuracy that will eventually feed data submission.
• Responsible for accuracy of all CAHPS data and compliance throughout implementation 
• Be proficient in use of the Excel, .CSV, .XML, .XLS and common data file formats.
• Partner with Qualtrics or Partner implementation teams to oversee the CAHPS technical implementation process, ensure full compliance with all regulatory guidelines are met for data transmission via SFTP or Healthconnect.

How You’ll Grow

• Hands-on experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You’ll Do

• Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
• Coordinating and managing technical compliance and monitoring with Engineering and partners
• Oversee and provide subject matter expertise to the implementation team for E2E testing for CAHPS compliance
• Manage data quality during implementation in preparation for data submission
• Enable partners as it relates to overlap of CAHPS programs with PX programs
• Planning CAHPS program enhancements with Engineering and Product
• Identifying process and architectural gaps
• Improve coordination between cross-functional teams to manage customer needs and regulatory requirements
• Assisting in scaling CAHPS/Healthcare technical programs at Qualtrics
• Partnering with key healthcare stakeholders (Sales, implementation, CS, TAM, etc,) to plan future program growth and enhancements
• Leading large strategic initiatives in the CAHPS, Magnet and Regulatory space

What We’re Looking For On Your Resume

• Bachelor’s degree in Computer or Data Science, Technical Engineering and Regulatory program oversight is preferred 
• 2+ years with Voice of Customer, Direct Customer Experience, Familiar with Qualtrics Platform, CAHPS program management experience preferred.
• Superb communication and project management skills
• Comfortable in a fast-pace, and highly competitive environment
• Ability to communicate clearly and pleasantly through both written and spoken mode
• Ability to create and maintain a thorough project plan across multiple areas of the business and client
• Ability to coordinate across multiple teams 
• Survey Research Knowledge
• Knowledge and experience with government regulatory programs
• Experience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS

What You Should Know About This Team 

• The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.  
• The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements 
• 10% Travel required for this role 

Our Team’s Favorite Perks and Benefits 

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees
• To learn more about what we value read about it directly from our employees Qualtrics Life stories