Business Support Analyst - 21028

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
The Opportunity
MetLife is seeking a highly organized, analytical, and results-oriented Business Support Analyst to provide centralized business and executive support to four Assistant Vice Presidents.
This role will serve as a key resource to the leadership team, combining reporting and analytics, executive presentation development, business coordination, and executive administrative support . The Business Support Analyst will help organize leadership priorities, provide timely and accurate reporting, coordinate key deliverables, and manage essential executive functions that enable leaders to focus on strategic business priorities, employee development, customer outcomes, and operational excellence.
Key Responsibilities
Key Responsibilities

• Develop, maintain, and coordinate recurring and ad hoc business and operational reporting , including dashboards, trackers, scorecards, and executive summaries.
• Gather, organize, and analyze information to identify trends, business issues, and areas requiring leadership attention.
• Prepare polished PowerPoint presentations, business reviews, briefing materials, executive summaries, and leadership communications .
• Consolidate information across multiple teams and stakeholders into clear, accurate, and actionable leadership materials.
• Support four AVPs with complex calendar management , meeting scheduling, prioritization, and coordination.
• Coordinate expense reporting, travel arrangements, meeting logistics, and leadership events .
• Prepare leaders for meetings and business reviews by organizing agendas, materials, reporting, presentations, and follow-up activities.
• Maintain and monitor action items, business priorities, key deliverables, and leadership commitments to promote timely execution and accountability.
• Provide coordination and analytical support for strategic initiatives, operational improvements, transformation efforts, and special projects .
• Partner across teams and functions to obtain information, coordinate deliverables, and ensure leadership requests are completed accurately and on time.
• Identify opportunities to streamline reporting, administrative processes, and recurring leadership routines.
• Identify opportunities to apply automation and AI solutions to simplify recurring tasks, improve accuracy, and support more efficient business operations.

Required Qualifications

• Strong analytical, organizational, problem-solving, and prioritization skills.
• Demonstrated ability to manage multiple priorities and support multiple stakeholders in a fast-paced environment.
• Strong written and verbal communication skills with excellent attention to detail.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and related business productivity tools.
• Ability to organize and translate business information into clear reports, presentations, and executive-level materials.
• Demonstrated ability to work independently, exercise sound judgment, and appropriately manage confidential information.
• Strong relationship-management skills and ability to effectively collaborate across organizational levels.

Preferred Qualifications
Preferred Qualifications

• Experience supporting senior leaders or multiple executives.
• Experience with business reporting, analytics, operational support, project coordination, or executive support.
• Advanced Excel and PowerPoint capabilities.
• Experience developing management reporting, business reviews, dashboards, presentations, or executive communications.
• Demonstrated ability to coordinate complex schedules, meetings, travel, expenses, projects, and business deliverables.

The expected salary range for this position is $62 ,100 - $82,800 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.