Business Process Analyst

Summary:

The Analyst, IBCU, oversees technology implementation and communications to ensure the successful delivery and adoption of initiatives by coordinating implementation activities, assessing operational and control impacts, and managing business communications. This position partners closely with Technology, Business Control Operations, Risk, Compliance, and operational teams to ensure technology changes are implemented with strong controls, clear communication, and organizational readiness.

The role is responsible for overseeing analyst‑level workstreams related to system changes, documentation, testing coordination, and communication execution, while serving as a key liaison between technical teams and business stakeholders. The position helps translate complex system and control changes into clear, actionable information that supports effective adoption and operational integrity.

Essential Job Duties and Responsibilities:

Technology Implementation & Operational Oversight

• Coordinate and support technology implementation activities impacting business control and operational processes.

• Oversee analyst deliverables related to business requirements, process documentation, control updates, and implementation artifacts.

• Assess operational impacts, control considerations, and workflow changes resulting from new or enhanced technology solutions.

• Partner with Technology teams to ensure business and control requirements are accurately represented and validated.

• Coordinate testing efforts including UAT, regression testing, and control validation, tracking issues through resolution.

• Support go‑live readiness, deployment activities, and post‑implementation monitoring.

Business Control Operations Support

• Evaluate the impact of technology changes on internal controls, risk management practices, and compliance requirements.

• Support alignment with internal control frameworks, regulatory expectations, and audit standards.

• Identify gaps, risks, or control weaknesses and escalate issues as needed.

• Partner with Risk, Compliance, and Audit teams to support documentation, testing evidence, and remediation tracking.

• Assist with control governance activities including metrics reporting and operational reviews.

Communication Management & Change Enablement

• Develop and execute communication plans supporting technology implementations and operational changes.

• Create clear, concise communication materials such as announcements, FAQs, job aids, readiness updates, and leadership summaries.

• Translate technical, operational, and regulatory concepts into business‑focused language.

• Coordinate messaging with training, change management, and leadership teams to ensure consistency and clarity.

• Maintain communication channels such as SharePoint or Service Now sites, email distributions, and operational bulletins.

 Cross-Functional Partnership

• Serve as a liaison between Technology, Business Controls, Operations, Risk, Compliance, and end users.

• Facilitate working sessions, status meetings, and reviews to align stakeholders and drive issue resolution.

• Support decision‑making by gathering input, documenting outcomes, and tracking follow‑up actions.

• Promote a strong control mindset and culture of accountability and transparency.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Sagent LoanServ servicing system experience.

• Industry and product knowledge.

Education and/or Experience:

• Bachelor’s Degree from a Four (4) year College or University;  three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas.  Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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