We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.
Toast is looking for an entry level Business Operations Representative to play an integral role in scaling Toast’s rapidly growing business. You will join a dynamic Business Operations team that is the “go-to” team for Sales and Customer Success, providing administrative and process support to close and onboard new business efficiently and effectively. We are a collaborative team that takes our work seriously and has fun doing it. The success of the Business Operations team directly impacts the revenue streams of the company. As such this role is an opportunity to join us at a groundbreaking moment and truly make an impact. For the right candidate, this is a career defining opportunity.
About this roll* (Responsibilities)
- Become an expert in the sales and customer processes and work extremely closely with our Sales and Customer Success teams to approve quotes, review contracts, provision Toast accounts and maintain accurate contract information
- Increase Sales Rep productivity by enabling our Sales Reps to close new business more efficiently and effectively while maintaining deal and data integrity
- Work cross-functionally with Sales, Customer Success, Finance teams and our end-customers throughout a customer’s lifecycle, providing high-quality operational support through zoom, email, Slack and Salesforce chatter
- Continually identify opportunities to improve productivity for our team and our stakeholders
Do you have the right ingredients*? (Requirements)
We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.
- BS/BA or 1-2 years of relevant experience
- Extreme attention to detail and meticulous organization
- Strong technical aptitude
- Excellent written and verbal communication skills
- Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
- Excellent time management and a strong sense of urgency
- Relentless problem-solver
- Prior experience with Salesforce or other CRM tools is a plus
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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