Business Operations Manager

Job Description
Working at Chase means making a real difference every day for your customers, your community and
yourself. How? By putting others first, doing what's right and creating solutions that make lives better.
Build your career on our strong foundation and help shape what's next-for you and for us. Chase, a
leading provider of diverse financial services worldwide, is actively seeking service-center team
members to create lifelong engaged relationships with our customers by delivering superior service and
quality with every customer interaction.
As a Strategy VP within Chase Consumer and Community Bank your role is pivotal in coordinating cross-functional initiatives and supporting executive leadership with strategy and people management initiatives. You will have a strong background in operations, data analysis and strong written and verbal communication skills. You are ambitious, self-driven and have expertise in managing workflow strategy and essential business processes.
Job Responsibilities

• Lead execution of GBP's strategic roadmap, aligning platform vision with OKRs, operating model milestones, and executive priorities across tech, product, finance, and legal teams
• Own executive reporting and strategic content development for senior leadership forums
• Oversee governance structures, decision tracking, and partner engagement to drive clarity and accountability across cross-functional initiatives
• Manage platform cost allocation strategy and modeling efforts in partnership with Finance, Tech, and Product
• Drive target-state onboarding experience and operating model readiness
• Serve as a senior advisor on risk, controls, and business process alignment, synthesizing data and insights to influence decision making

Required qualifications, capabilities, and skills

• 6+ years of experience in strategy/management consulting, technology consulting, corporate strategy, or similar roles including at least 1+ years of experience leading teams
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
• Strong communication, presentation, and influencing skills - ability to collaborate and build relationships with colleagues at all levels and achieve goals
• A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Ability to work in a team environment and independently, as well as collaboratively with all levels of the organization, including senior executives
• End-to-end thinking; does not get confined by organizational lines and factors in up and down stream impacts
• Can navigate ambiguity and bring sustainable, repeatable structure to the program
• Highly organized and detail oriented
• Advanced MS Excel and PowerPoint skills

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.