Business Operations Analyst II - Fraud

The Business Operations Analyst II – Fraud plays a critical role in protecting the organization by transforming transactional data into actionable insights that prevent, detect, and mitigate fraud risk. In this role, you will analyze complex transaction data to identify varying fraud attack vectors, understand underlying vulnerabilities, and drive effective mitigation strategies in a collaborative, team-based environment. You will partner closely with various teams to monitor fraud strategy deployments, track evolving trends, and evaluate the effectiveness of fraud detection tools and controls. The ideal candidate combines strong analytical skills with a deep understanding of fraud patterns, a proactive mindset, and a passion for continuous improvement in a fast-paced, risk-focused environment.

Responsibilities:

• Extract, integrate, and organize data from multiple disparate systems to deliver clear, actionable views of operational performance.
• Design and develop comprehensive operational dashboards aligned with business objectives, providing insights and recommendations.
• Evaluate service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational issues; recommend process improvements as needed.
• Build and maintain strong working knowledge of the organization’s structure, operational processes, and applicable policies, regulations, and governance requirements.
• Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance.
• Identify preventative measures by detecting variances, trends, inconsistencies, and potentially suspicious activity through data analysis.
• Partner with stakeholders to understand requirements, gather data from diverse sources, and perform business analysis to deliver quantitative insights via reports, dashboards, and presentations.
• Analyze and synthesize qualitative and quantitative data to create compelling narratives and provide strategic recommendations on complex issues.
• Translate analytical findings into actionable outcomes, including enhancements to predictive models, operational processes, or policy decisions.

Qualifications:

• Bachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field and one (1) year of relevant experience; or equivalent professional experience with a minimum of three (3) years in a related role.
• Advanced proficiency in SAS and SQL, with the ability and willingness to learn additional analytical tools and technologies.
• Demonstrated experience designing and developing interactive dashboards, reports, and visualizations using tools such as Power BI or Tableau to effectively communicate insights in a clear, visually compelling manner. 
• Proven experience evaluating, analyzing, and visualizing large, complex, or disparate datasets. 
• Maintains a high level of attention to detail to identify anomalies, discrepancies, and potential fraud indicators within transactional data.
• Experience in a reporting or business analyst role, supporting leadership teams through metrics, data analysis, and reporting.
• Strong data management skills using tools such as Excel and SQL.
• Demonstrated experience in fraud detection, prevention, or analysis within a dynamic or fast-paced business environment.
• Ability to identify and define data analytics requirements and structure data from multiple source systems to create, maintain, and enhance reporting solutions.
• Strong analytical skill set, including data mining, evaluation, interpretation, and visualization.
• Experience with technical writing, including development of queries, reports, documentation, and presentations.
• Proven ability to present and explain data, findings, and metrics to non-technical audiences.
• Excellent written and verbal communication skills.

Preferred:

• Familiarity with analytics platforms that incorporate machine learning capabilities. 
• Have a master’s degree, CFE or other recognized fraud certification.
• Experience with AI technologies.

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You 

Perks and rewards designed for you: 

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. 

Retirement Savings: We will support you as you save for your future. 

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. 

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. 

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. 

We strive to create a culture where you can: 

• Bring your authentic self to work. 
• Grow and thrive, both personally and professionally. 
• Make a difference with our clients, in our communities, and with the millions of people we support. 

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $57,750 - $75,000. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.