Business Office Assistant - SNF Exp

Business Office Assistant - Skilled Nursing Facility  experience preferred

Monday through Friday, 8:00 a.m. to 4:30 p.m., with an hourly pay range of $20.00 to $25.00, depending on experience

Position Summary

We are seeking a dependable, organized, and detail-oriented Business Office Assistant to support the Business Office Manager with daily administrative operations, private-pay collections, insurance eligibility verification, and authorization coordination. This position requires strong communication skills, the ability to work independently, and consistent follow-through on assigned tasks. The Business Office Assistant will also provide front desk coverage as needed to support daily operations.

Essential Duties and Responsibilities

• Assist the Business Office Manager with private-pay collection accounts, collection calls, patient statements, collection letters, and other administrative duties as assigned.
• Monitor authorization expiration dates, follow up on pending authorization extensions, and assist with obtaining final and hard-copy authorizations.
• Coordinate with facility case managers to obtain and submit required clinical documentation for authorization extensions and continued-stay reviews.
• Communicate with insurance case managers and representatives regarding authorization status, extension requests, outstanding documentation, and pending approvals.
• Verify insurance eligibility and assist with reviewing insurance information to support accurate administrative processing.
• Maintain accurate notes and records of communications, outstanding requests, deadlines, and required follow-up actions. Track assigned tasks through completion and communicate unresolved matters to the appropriate supervisor.
• Provide front desk coverage as needed, including answering telephone calls, greeting visitors, directing inquiries, and assisting with general administrative functions.
• Assist the Business Office Manager with additional business office responsibilities, projects, and operational needs as assigned.

Qualifications and Skills

• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize responsibilities, and manage multiple tasks effectively.
• Demonstrated ability to take accurate notes, maintain organized records, and consistently follow through on documented tasks and deadlines.
• Basic knowledge of health insurance plans, eligibility verification, and authorization processes.
• Strong verbal and written communication skills and professional telephone etiquette.
• Ability to communicate effectively with facility staff, insurance representatives, patients, and responsible parties.
• Proficiency in basic computer applications, data entry, and electronic recordkeeping.
• Previous experience in a medical business office, insurance verification, authorization coordination, collections, or administrative support is preferred.

Key Performance Expectations

The successful candidate will demonstrate reliability, professionalism, accountability, and consistent follow-through. This position requires the ability to maintain accurate documentation, monitor outstanding items, meet established deadlines, communicate proactively, and complete assigned responsibilities with minimal supervision.

Qualifications: 

• High School diploma or GED equivalent
• Speak, read, write and understand the English language
• 1 year in a skilled nursing facility (preferred)

Benefits: 

We offer a competitive compensation package, healthcare benefits and excellent career growth opportunities. 

We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love. 

Please visit www.lifegen.net for more detailed facility information.