Acquire and grow merchant accounts, negotiate contracts, manage merchant relationships, resolve operational issues, and improve satisfaction and service quality. Conduct merchant visits, maintain merchant platform settings, coordinate materials, and ensure solutions are delivered effectively. Collaborate with Marketing and Delivery Operations to increase orders, GMV, revenue, and market share. The role requires Mandarin fluency, commercial acumen, strong people skills, and independent negotiation ability.
Main Duties and Responsibilities：
- Acquire merchants and assist them in achieving higher orders and GMV (Gross merchandise volume), Responsible for the Sales revenue and market share.
- Arrange in-person meetings to negotiate contracts with potential merchants
- Maintain existing relationships with cooperating merchants, coordinate and resolve issues with various stakeholders, continuously improve merchant satisfaction and merchant service quality, and ensure fluent business operations
- Conduct regular merchant visits, apply for/replace merchant material for merchants.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Maintain and constantly update backstage setting for each merchant in charge
- Liaising with Marketing, and Delivery Operation to align strategies aimed at increasing Gross merchandise volume
Job requirement：
- Must be fluent in Mandarin
- at least 1 year of experience in business development or sales roles and customer experience in the foodservice or/and delivery industry is a plus.
- Strong time management and project management skills
- High sensitivity on market trend, high sensitivity on data
- Strong commercial acumen and a desire to work with restaurants, not afraid to be refused, have top-notch people skills
- Excellent teamwork ability, cooperate with different teams to promote business cooperation, and be able to efficiently complete business negotiations independently
- Have a valid driver licence and a vehicle
HungryPanda Irvine, California, USA Office
530 Technology Dr, Irvine, United States
HungryPanda Los Angeles, California, USA Office
1050 West Lakes Drive, Los Angeles, United States
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