Business Analyst (Starlink Market Analysis)

BUSINESS ANALYST (STARLINK MARKET ANALYSIS)

Starlink is the world’s largest satellite constellation delivering high-speed, low-latency broadband to customers around the globe. As the Business Analyst on the Starlink Enterprise team, you will own the analytical layer on top of our AI inbound routing agent. You will review and interpret Enterprise inbound demand at scale—not as a pure queue processor, but as a market and account strategist who finds patterns, surfaces expansion opportunity, and packages high-quality demand for direct sales and resellers. You will translate every inbound signal into clearer ICP guidance, smarter routing feedback, and more demand from the right accounts—so Channel Sales, Enterprise Sales, and our reseller network work the highest-value opportunities first.

RESPONSIBILITIES:

• Own market and account analysis of Enterprise inbound demand, using the AI routing agent as the system of capture/routing while you provide human judgment on fit, quality, and opportunity size
• Analyze inbound patterns across verticals, products, geos, account segments, and reseller vs direct paths to identify where demand is converting—and where we should generate more
• Review accounts behind inbound leads to surface additional demand opportunities (upsell, multi-site, adjacent use cases, multi-thread contacts) and package clean handoffs to sales or resellers
• Own feedback loops into lead scoring, ICP definitions, AI routing rules, and qualification standards with Sales Operations, Data Engineer, and GTM Engineer—so the agent improves continuously
• Build and maintain lightweight market/account insight views (conversion by source, account demand maps) that help Channel Sales and Enterprise Sales prioritize
• Work with Sales Enablement and Channel Operations to turn insights into workflows, messaging, and reseller guidance
• Define success metrics for inbound quality and demand development (fit rate, expansion signals attached to handoffs, conversion after handoff, routing accuracy feedback) and report trends to sales and channel leadership
• Act as a trusted advisor to sales and channel leadership on which markets, accounts, and demand signals deserve more pursuit

BASIC QUALIFICATIONS:

• Bachelor’s degree
• 4+ years of experience in market analysis, demand generation analysis, sales development, revenue operations, growth, or a related go-to-market function
• 1+ years of experience working inbound leads, lead qualification, account prioritization, or pipeline/demand analysis in a B2B environment

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting Enterprise or complex B2B sales motions (ideally technology, SaaS, telecom, satellite/connectivity, or hardware)
• Proven ability to analyze lead and account data to improve conversion, routing, or demand quality—not only process individual leads
• Experience partnering with sales ops or marketing ops on scoring models, ICP definitions, or routing rules
• Comfort working alongside AI/automation tools (chatbots, routing agents, enrichment) while applying strong human judgment
• Strong CRM skills (HubSpot or Salesforce) and ability to build practical dashboards or insight views for sales leadership
• Experience packaging opportunities for both direct sales teams and channel/resellers
• Excellent written and verbal communication skills with the ability to turn complex account/market signals into clear handoffs and recommendations
• Data-driven mindset with experience defining and tracking KPIs (lead fit rate, handoff quality, conversion, expansion signal attach rate)
• Experience in high-growth, fast-paced environments with frequent product and GTM changes

ADDITIONAL REQUIREMENTS:

• Available to work extended hours and/or weekends as needed to support demand spikes, product launches, or critical sales initiatives
• Willingness to travel as needed to support sales and channel alignment

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.