Billing Specialist

Duties/Responsibilities

• Reviews and processes patient statements for multiple locations.

• Process refund requests and post refunds into the system.

• Reads and interprets insurance Explanations of Payments (EOP) or Explanations of Benefits (EOB) with understanding and can independently take appropriate next steps to resolve issues.

• Posts payments, charge backs, adjustments and remark codes in a timely and accurate manner.

• Research difficult ERAs/EOBs.

• Research open accounts receivables, resolves claims errors and reprocesses claims for successful payment.

• Maintains integrity of patient ledgers, following guidelines provided to manage balances.

• Submits claims electronically and by paper as required. This includes sending secondary claims with attached explanation of benefits.

• Answers incoming questions from patients and clinic team members regarding open account balances and billing issues.

• Ensures compliance with all HIPAA/HITECH requirements as legally required and all applicable federal, state and local regulations.

• Acts as a liaison and provides excellent customer support to teammates in our optometry practices.

• Minimal travel to field practices may be required to meet with peers, develop strong rapport, and understand our business.

• All other duties as assigned.

Required Skills/Abilities 
• Has excellent customer service skills.

• Presents professionally and communicates clearly.

• Embraces and aims for a paperless work environment.

• Demonstrates ability to solve problems and work as a positive member of a team.

• Is technology savvy and appreciates finding new ways to make processes easier.

• Can stay focused on projects and can multi-task when needed.

• Brings his/her best self to work every day and can contribute positively to a team environment.

• Desires a long-term growth opportunity.

Additional Desired Experience 

• Healthcare payment posting • Healthcare insurance and patient collections

• Acuity Logic, Compulink, Eyefinity PM and/or Officemate experience a plus

• Optical billing, Vision Therapy billing, Medicare & Medi-Cal billing experience a plus

Requirements
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

• Hand dexterity and eye and hand coordination is critical.

• Lifting. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Use of one or both arms and wrists in lifting files, documents, etc. on a frequent basis.

• Sitting. Must be able to sit for long periods of time.

• Standing. Particularly for sustained periods of time.

• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.
• Travel as needed between practices.

• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of structures. Must be able to read a computer screen for long periods of time.

• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.