Billing Specialist

First Fertility partners with leading fertility clinics across the country that share our commitment to high-quality, patient-centered care. Our network of physicians, nurses, and support staff works directly with patients to help them find the right path to parenthood. We're looking for people who bring that same level of care to every interaction, on the clinical side and behind the scenes.

We're hiring a Billing Specialist to join our centralized Billing Team in this full-time, remote position. You'll manage billing inquiries, resolve insurance claims, and serve as a key point of contact for patients and providers. We're looking for someone detail-oriented and resourceful, with the judgment to handle sensitive patient and financial information with care.

You'll manage the daily flow of billing operations while building strong relationships with patients and providers.

• Manage timely billing, respond to patient inquiries, and follow up on outstanding claims
• Engage with insurance carriers to resolve non-payment issues, correct and resubmit claim errors, and respond promptly to phone and written inquiries
• Oversee the insurance appeals process to ensure timely resolution
• Research patient benefit eligibility and claim status through insurance carrier websites
• Field incoming billing calls, resolving inquiries directly or routing them to the right department
• Manage difficult patient interactions professionally, providing clear and effective resolutions
• Give patients accurate, clear information about billing procedures so they understand their next steps
• Maintain HIPAA compliance and confidentiality when handling patient information
• Serve as the primary point of contact for providers and administration on billing matters, and recommend process improvements that support collections and cash flow

• Minimum of 3 years of medical billing experience in a healthcare setting (women's health or fertility experience preferred)
• Strong knowledge of CPT and ICD coding
• Excellent written and verbal communication skills
• Strong customer service skills and a professional approach to every interaction
• Ability to stay calm and effective under pressure
• Comfortable working independently in a remote environment

This is a full-time, remote position with a Monday through Friday, 9:00 AM to 5:00 PM EST schedule.

Compensation is $23 to $26 per hour, based on experience.

At First Fertility, you'll be part of a mission-driven organization making a meaningful impact for patients across the country. We offer competitive pay, comprehensive benefits, and a collaborative team environment that supports you in doing your best work.