Billing Operations Team Leader

With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the role:

We are seeking an experienced and dynamic Billing Operations Team Leader to join our organization. This role will primarily focus on ensuring the accuracy of billing processes, supporting compliance initiatives, and driving operational efficiency.

The successful candidate will collaborate closely with internal teams to optimize workflows and improve overall billing operations. A strong analytical approach, deep expertise in billing operations, and one who can manage sophisticated billing scenarios are essential. Proven leadership capabilities are also critical for success in this role.

In alignment with our hybrid work model, we expect employees to maintain a hybrid approach and in-office presence as determined by management.

In this role, you will:

• Lead all aspects of the global billing process for commercial contracts, ensuring accuracy and compliance with customer agreements and internal standards.
• Support the month-end close process by meeting deadlines and performing key activities, including revenue statistics compilation and account reconciliations.
• Ensure adherence to internal controls and risk management protocols, including reviewing contracts and implementing vital billing controls.
• Assist in audit processes by providing timely and accurate documentation as requested.
• Provide leadership and support to the Billing team, working closely with the Billing Manager to foster strong team performance and operational excellence.
• Lead training and development efforts for team members, supporting new hire onboarding and finding opportunities for ongoing skills development.
• Address and resolve billing discrepancies and issues swiftly, minimizing impact on customers and internal operations while raising complex issues as needed.
• Serve as the primary point of escalation for billing-related inquiries, ensuring SLAs for issue resolution are consistently met.
• Prepare and review monthly reports and key performance indicators, ensuring that all data is validated before sharing.
• Find opportunities for continuous improvement within billing processes, focusing on enhancing efficiency, accuracy, and automation.
• Collaborate cross-functionally with teams in finance, sales, and billing support to ensure smooth and effective operations.
• Maintain comprehensive and up-to-date documentation of billing processes, policies, and procedures to ensure consistency and compliance.

Please apply if:

• 5+ years of proven experience in accounts receivable (billing), with at least 2 years in a leadership or supervisory capacity.
• Validated experience leading globally dispersed teams.
• Strong problem-solving and analytical skills, with the ability to handle sophisticated billing scenarios.
• In-depth knowledge of billing systems, invoicing processes, and SOX compliance.
• A continuous improvement attitude, with demonstrated experience in optimizing operational processes.
• Expertise in managing month-end tasks, including reconciliations, revenue actuals, and reporting (sophisticated Excel skills required).
• Outstanding communication and collaboration skills.
• Highly meticulous with strong organizational abilities.
• Familiarity with NetSuite and Salesforce is preferred.
• Ability to thrive in a fast-paced environment.
• Bachelor’s degree or equivalent experience in Finance, Accounting, Business Administration, or a related field.

Benefits:

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is 90,000 - 110,000 USD annually.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Diversity, Equity, and Inclusion

At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).

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