Provide exceptional bilingual customer service via phone, email, and chat, resolving inquiries and collaborating with teams for complex issues.
This is a remote position.
Location: Cebu City
Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.
Responsibilities:
- Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
- Resolve customer inquiries, concerns, and issues promptly and professionally.
- Assist with order processing, product inquiries, and general account maintenance.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Contribute to the continuous improvement of customer support processes and procedures.
Requirements:
- Fluency in both English and the target language (written and spoken).
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work non-traditional hours as needed.
Similar Jobs
Artificial Intelligence • Analytics
Provide bilingual (French/English) customer support for a streaming service: handle billing inquiries, verify account information, troubleshoot streaming issues on devices, escalate when necessary, recommend solutions, and follow up with customers using CRM and support tools.
Top Skills:
Crm ApplicationsExcelMicrosoft OutlookMicrosoft Word
Artificial Intelligence • Cloud • Machine Learning • Mobile • Software • Virtual Reality • App development
Design, implement, and operate critical, scalable backend services (identity, friend graph, storage). Collaborate across teams, evaluate trade-offs, test and debug, manage availability, scalability, operational excellence, cost, and participate in incident resolution.
Top Skills:
AWSC++GCPJavaKotlinKubernetesMemcacheNoSQLPythonRedisSwift
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound and warm insurance sales leads, consult with customers to match coverages, convert leads to policyholders, complete paid licensing and remote training, work scheduled shifts including weekends, and maintain required work-from-home technology and space.
Top Skills:
Dsl)FiberHigh-Speed Internet (CablePc
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
