Supports dealership sales operations by responding to leads, making and tracking calls, scheduling and confirming customer appointments, conducting follow-up outreach, monitoring call quality, and re-engaging prior customers. The role requires CRM use, accurate performance tracking, strong phone communication, organization, teamwork, and customer-focused appointment setting.
North Hollywood Toyota North Hollywood Toyota (TNH) is seeking a full time BDC Rep to support & assist with daily sales operations, by providing positive customer experience. The Floor Manager Assistant plays a vital support role in the smooth delivery of all sales leads, incoming calls, customer appointments and engagement.
This is an hourly non-exempt position, with a bonus structured plan.
Responsibilities:
- Track & Execute Calls: Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system
- Lead Response: Respond to incoming leads quickly, answer inquiries, and schedule appointments
- Appointment Goals: Ensure at least 10 confirmed appointments daily are scheduled and logged
- Confirmation & Follow-Up: Confirm all daily appointments and re-engage with customers to reduce no-shows
- CarGurus Outreach: Contact CarGurus customers who want to sell their car and schedule appointments for them to bring their vehicle in
- Signal List Outreach: Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending
- Call Review Oversight: Monitor call reviews for quality and compliance, providing feedback and follow-up where needed
- Customer Re-Engagement: Reach out to prior customers and lost opportunities to generate additional appointments
- Team Collaboration: Work with the sales team to increase appointment volume and support dealership goals
- Attention to detail
- Other duties as assigned
Required skills and qualifications:
- High school diploma and/or GED
- Automotive sales, or appointment-setting experience preferred
- Strong phone communication and organizational skills
- Ability to manage, track, and report on daily performance
- Experience with CRM systems and lead management tools
- Self-motivated, team-oriented, and customer-focused.
- Telephone & documentation skills
- Administrative writing and reporting skills
- Attention to detail
- High working ethics
- Satisfactory completion of a criminal background check
- Must be able to stand for long periods of time
- Must be able to lift up to twenty (25) pounds
Experience
Minimum of two (2) years of experience in customer service, handling sales deals, CRM
Skills & Knowledge
- Automotive sales, or appointment-setting experience preferred
- Strong phone communication and organizational skills
- Ability to manage, track, and report on daily performance
- Experience with CRM systems and lead management tools
- Self-motivated, team-oriented, and customer-focused.
- Telephone & documentation skills
- Administrative writing and reporting skills
- Attention to detail and accuracy
- High working ethics
- Strong integrity
- Good time management and organizational skills
- Strong problem solving
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hankey Group Los Angeles, California, USA Office
4751 Wilshire Blvd, Los Angeles, CA, United States, 90010
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