City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.

Banking Operations Specialist Senior

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This position is responsible for conducting day to day support of Deposit Services . Key responsibilities include the following: Deposit Return Item & EARNS notification processing, Holds callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, research and fee reversal requests. Additional duties include Day 2 operations for checks and ACH operations, and other activities include supporting client facing businesses with service requests. Colleague will represent the department to both internal and external clients in response to inquiries and requests.
What you will do

  • Process all Bank Confirmations requests.
  • Responsible for the following day to day processes: Holds Callback, Mobile Deposit/Bank by Mail Banking & ATM Deposits review.
  • Create and complete Deposit Services daily/monthly reports.
  • Responsible for processing research request for check copies, statements, deposits/offsets and wires. These requests must be resolved in compliance with the stated SLA's. This includes faxing, emailing or mailing out hard copies of the information requested.
  • Responsible for processing Fee Reversal requests. Colleague will perform research as necessary to confirm the fee reversal request is accurate.
  • Responsible for processing the Deposited Return Items chargeback report including Return Item Special Instructions, the EARNS notification report, the Duplicate Item report and the SSA report.
  • Responsible for processing SQN data signature card maintenance including copying of clients signatures, updating client profiles and adding account messages as appropriate. Also responsible for processing various SQN related reports as well as adding/deleting Client Authorization letters from the server.
  • Provide a high level of customer service to both internal and external clients by providing accurate and concise information. Make wise informed decisions within the guidelines of bank policy, department procedures and check requirements for negotiability.
  • Provide feedback and update supervisor regarding trends observed while working queues or reviewing reports. Ability to complete assigned duties timely and efficiently with minimal supervision.


  • Minimum 5 years of branch or bank operations experience.
  • Minimum 5 years of experience with Outlook and Microsoft Office Applications.

Skills and Knowledge

  • Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
  • Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
  • Good oral and written communication skills.
  • Excellent organizational skills and detail oriented
  • Ability to multi-task while maintaining a high level of quality and efficiency
  • Requires knowledge of complex Bank products/processes and legal/regulatory requirements.
  • Knowledge of IBS Insight, Vsoft, Synergy, , IBS Exception Processing,, or equivalent experience is preferred.
  • Strong communications skills to handle complicated or sensitive information to clients, account officers or other outside parties.
  • Thorough knowledge of features of a check and characteristics of fraudulent items.
  • Good understanding of Reg CC funds availability policies.
  • Good understanding of Reg E policies and procedures.
  • Good understanding of processing ACH transactions.
  • Experience working in a fast paced environment that demands strong organizational, technical and interpersonal skills.

Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.

We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Remote work program
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
Wellness programs
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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