City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.

Banking Operations Lead

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BANKING OPERATIONS LEAD - 1801 West Olympic Blvd., Los Angeles, CA.
This position is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: Day 2 Check Fraud/Check Collections (breach of warranty/without entry claims), Deposit Account Control Agreements, and Electronic Check Adjustment related activities. Additional duties include case intake, investigation, follow-up, and resolution. Colleague will represent the department to both internal and external clients in response to inquiries and requests.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
What you will do

  • Responsible for performing second day Check Fraud/Check Collections (breach of warranty/without entry claims), Deposit Account Control Agreements, and Electronic Check Adjustment related activities utilizing various systems to assist in case intake, investigation, follow-up, and resolution.
  • Utilize banking systems to review account/transaction histories, locate check copies, research deposits/offsets, and review affidavits.
  • Responsible for researching and processing check adjustment requests via The Clearing House - SVPCO and The Federal Reserve - FedLine Web systems.
  • Responsible for processing new claims, faxing/emailing/mailing out hard copies of claim documentation, as well as performing follow up to determine status of existing claims.
  • Review and respond to inquiries regarding various functions within the unit.
  • Provide a high level of customer service to both internal and external clients by providing accurate and concise information.
  • Make wise informed decisions within the guidelines of bank policy, department procedures, and check requirements for negotiability.
  • Ability to complete assigned duties timely and efficiently with minimal supervision. Provide feedback and update leadership regarding trends observed.
  • Drive results through support of case management/resolution activities.
  • Lead a group of highly motivated colleagues in support of department objectives.


  • Bachelor's Degree or equivalent
  • Minimum 2 years of branch or back office banking experience.
  • Minimum 2 years of experience with Outlook and Microsoft Office Applications

Skills and Knowledge

  • Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
  • Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
  • Good oral and written communication skills.
  • Excellent organizational skills and detail oriented.
  • Ability to multi-task while maintaining a high level of quality and efficiency.
  • Ability to analyze and interpret complex information.
  • Requires excellent working knowledge of complex Bank products/processes and legal/regulatory requirements.

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.

We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Remote work program
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
Wellness programs
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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