Provide first-line technical support to B2B clients, partners, and retail teams in Italian and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Italian, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Similar Jobs
Information Technology
Drives growth for F5 partner solutions by collaborating with sales teams, customers, and partner stakeholders. Builds pipeline, identifies target accounts, supports large transaction sales cycles, delivers presentations and training, forecasts sales, develops go-to-market plans, and coordinates legal and financial agreements. Serves as a subject matter expert while influencing executives, technical teams, procurement, and internal leadership to expand business and exceed sales targets.
Top Skills:
F5
Information Technology
Provides operational order support to account managers and teams by entering and processing orders, managing bids, selecting contracts, maintaining sales order systems, resolving order issues, releasing held orders, and coordinating with internal departments and customers. The role requires strong organization, communication, multitasking, customer service, and intermediate to advanced Microsoft Office skills.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft WordServicenow
Information Technology
Leads complex customer training programs from planning through delivery, managing schedules, contracts, performance, risks, budgets, quality metrics, corrective actions, and stakeholder communications. Serves as the primary customer contact, drives operational improvements, recommends curriculum and market strategies, monitors customer engagement and satisfaction, and reports program status to senior leadership. Partners with business development and workforce development teams to improve training outcomes, efficiency, and adoption.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
