AVP Technology Business Operations & Strategy

Job Description:

The AVP, Technology Business Operations & Strategy, is a pivotal executive role within the Workforce Benefits division at Pacific Life. This position is responsible for guiding the division’s technology ecosystem with the rigor expected of a Fortune-class organization and the agility of a growth-focused team. Success in this role demands a well-rounded blend of expertise in quality assurance, operational excellence, business management, and strategic vendor partnerships. This leader will champion initiatives that foster reliability, cohesion, and continuous improvement across interconnected platforms and teams, ensuring the division remains a high-performing engine for sustainable growth.

As an executive leader, this leader holds accountability for divisional technology investments, workforce planning, and vendor strategy. This includes managing key contracts, multi-year technology roadmaps, and ensuring seamless alignment with both the finance organization and broader enterprise technology partners. Candidates who excel in this role will demonstrate strong business acumen, strategic foresight, and the ability to collaborate across all levels of the business. They will drive innovation, maintain operational discipline, and build effective partnerships that strengthen the division’s position within Pacific Life and support its continued growth.

Strong business management acumen is critical for management of divisional technology budgets and associated resources, including internal and vendor-provided resources. Success also depends on building and sustaining effective vendor partnerships—overseeing contracts and performance as a key component of the role. An analytical mindset and a focus on metrics are essential to monitor productivity, inform decisions, and sustain high performance throughout the division.

As the business continues to scale, this leader holds the accountability for scaling capabilities and the operating model—ensuring the Workforce Benefits technology ecosystem operates as a cohesive, reliable, and governable system. This role is accountable for delivery excellence, technology roadmaps, strategic technology initiatives, technology business management, vendor assurance, quality programs, and cross‑ecosystem alignment.

This leader integrates disparate operating models across the complex technology ecosystem, vendors, leadership teams, and enterprise partnerships to assure high quality while reducing friction, risk, and rework. This role also has responsibility for negotiating, executing, and managing multiple contracts, statements of work, purchase orders, invoices, and overall budget management.

Reporting to the division’s CIO, the role requires exceptional political savvy, enterprise partnership, and the ability to lead horizontally while balancing the pull into day‑to‑day operations.

This role requires being on-site in Newport Beach, CA or Charlotte, NC.

Salary Range: $225,000 - $275,000

Internal Deadline to Apply: Wednesday, July 8, 2026

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.