AVP - Pet Partners and Digital Experience

Role Summary/Purpose:

The AVP - Pet Partners and Digital Experience will be a pivotal role in realizing Synchrony’s ambitious Health and Wellness growth goals - driving strategic solutions and growing the pet market portfolio for the platform.  This will involve working with external partners and cross functionally to identify expanded revenue opportunities and deliver growth initiatives for the pet business vertical across the CareCredit. This role will also coordinate with CareCredit’s pet insurance partnerships with Doubtless and Clarus where opportunities for broader go-to-market across multiple companies makes sense.

Essential Responsibilities:

• Drive commercialization (accounts, transactions) by serving as relationship lead for key ISV and digital partners

• Source and negotiate partnership agreements directly with pet software and eCommerce partners; obtain IRSC approval and own partnership growth initiatives

• Collaborate with Pet leadership, H&W ISV team, Business Development, Ventures, and Strategy to pursue integrations and eCommerce partnerships and new product opportunities for existing partners

• Support Partners and Digital Experiences team with pipeline management, sales operations, and reporting as needed

• Liaise with Vet CD team to provide subject matter expertise as required for large and mid-size partners who want to learn more about (or are already utilizing) the ISV workflow integrations established

• Engage, influence, and coordinate prioritization of business objectives and IT development

• Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations

• Perform other duties and/or special projects as assigned

• Expected to travel 25-50% based on partner/conference schedules

Qualifications/Requirements:

• Bachelor's Degree or 5+ years of experience in Financial Services.

• 3+ years of sales/marketing experience with a track record of results.

• Minimum of 2 years’ experience in delivering formal communications to either senior business leaders or key external business partners

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Bachelor's degree in Business, Marketing, Finance or related field

• Experience working within eCommerce and/or digital payments

• Pet and/or veterinary industry experience, including in-depth knowledge of the marketplace

• Experience building relationships with Senior Management

• Understanding of revolving and installment credit market in including credit compliance requirements

• Knowledge of the territory/marketplace dealer base

• Ability to identify new opportunities and develop solutions to achieve results

• Ability to conduct effective sales presentations, consultative and needs-assessment selling

• Strong performance track record and focus on results

• Highly motivated with ability to handle multiple tasks and deliver on deadlines

• In-depth understanding of concepts and principles and basic commercial awareness

• Analytical thinker with excellent communication and training skills

• Proven ability to influence corporate decision makers; strong negotiating skills

• Proven ability to work remotely and independently

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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