AVP, HOA Technical Lead

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. 

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The AVP, HOA Technical Lead provides technical leadership for HOA operations, supporting system optimization, implementation, and training for treasury management products and accounting interfaces. This role acts as a technical resource for internal teams, branches, vendors, and stakeholders, ensuring effective service delivery.  You will also assist the HOA Sales team with proposals, technical analyses, and other Client Services Manager assigned tasks. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Serve as a subject matter expert on HOA platform and products. Serve as a technical liaison between Client Service team and HOA IT teams for banking platforms
• Assess and consult on client product needs
• Oversee tracking and resolution of technical customer issues; gather feedback
• Facilitate onboarding and technical setups for new/existing deposits and treasury products
• Analyze and recommend improvements from client interactions
• Support implementation/training for Treasury services
• Participate in meetings on Application Programming Interface (API)tech setups to identify trends and enhance support
• Evaluate and resolve customer accounting system compatibility
• Identify and implement process enhancements to improve efficiency, technical processes and reduce risk.
• Collaborate with cross-functional teams on system upgrades and automation projects.
• Develop internal procedures for technical issues
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Minimum 5 years in banking, fintech, or financial services required
• Preferred: HOA industry accounting software knowledge in API, Vantaca, CINC, Appfolio, Frontsteps/Caliber 
• 1–3 years business analyst, treasury sales/implementation experience
• Effective organizational and time management skills.
• Exceptional oral, written and interpersonal communication skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Proficiency in Microsoft Office Suite, Salesforce, FIS, Fiserv, Jack Henry core applications
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
• Ability to apply sound judgment, effectively solves problems, and determines fraudulent activity consistently.
• Excellent critical thinking and problem-solving skills.
• Detail-oriented and process-oriented approach.
• Ability to organize and prioritize workload.
• High School diploma or equivalent required

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.