Avaya VoIP Engineer IV Dedicated

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Location: Remote with Onsite Support in Knoxville, TN & Surrounding Areas
Employment Type: Full-Time
Industry: Healthcare / Information Technology
Travel: Onsite support as needed (local)
Schedule: Standard business hours + occasional after-hours/weekend maintenance

We are seeking an experienced Avaya VoIP Engineer IV to provide dedicated onsite and remote support for the Avaya voice infrastructure at Covenant Health facilities across Knoxville, TN and the surrounding region.

In this role, you will serve as the key technical resource responsible for maintaining system reliability, troubleshooting complex issues, performing installations, and ensuring a stable Avaya environment across multiple locations.

• Provide onsite and remote technical support for Avaya communication infrastructure.
• Troubleshoot, diagnose, and resolve issues impacting voice services.
• Perform installation, configuration, and upgrades of Avaya equipment.
• Maintain working knowledge of the customer environment, including all supported locations.
• Collaborate with internal teams and customer stakeholders to ensure system stability.
• Respond to after-hours or weekend support needs when maintenance or urgent repairs are required.

• Proven experience supporting Avaya VoIP systems in an enterprise environment.
• Strong troubleshooting skills and the ability to resolve complex telephony issues.
• Hands-on experience installing Avaya hardware and related components.
• Ability to work independently while maintaining strong customer communication.
• Willingness and availability to travel onsite as needed.
• Experience working in healthcare environments is a plus.

• Opportunity to support a major healthcare organization’s critical communication infrastructure
• Flexible remote work with local onsite engagement
• Work independently while making a measurable impact
• Supportive team and long-term stability

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

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