Authentication Supervisor, eBay (2nd Shift)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a trading card Authentication Supervisor to join our team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met. The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in PSA’s authentication and grading standards, and will be able to add experience and depth to our authentication team through both their expertise in the content but also their training and leadership skills.
 

You'll report to the Manager, eBay and work from our Santa Ana, CA office. The schedule for this position is Monday - Friday, 3:30pm - 12:00am.

What You’ll Do: 

• Supervise the staffing, training, and scheduling of department personnel. 

• Monitor staff productivity and assign tasks as needed.  

• Create and maintain departmental structure, morale and sense of team. 

• Develop production goals and ensure that goals are met.

• Plan employee schedules to meet daily operations goals.

• Develop staff skills and create a rewarding and fulfilling work environment. 

• Create effective solutions for issues that arise within the Department. 

• Ensure that all team members are using the appropriate resources to identify items.

• Actively devise strategies to maintain acceptable service levels.

• Maintain accurate records. 

• Ensure proper procedures are followed and devise techniques to improve team efficiency.

• Implement improvements to keep error percentage to a minimum.

• Act as a knowledgeable and accessible resource for team members.

• Interact with our third-party partner; strong customer facing communication and support.

• Lead by example and be a champion of all company policies, including safety, attendance & security.

Who You Are: 

• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment and 2+ years in a managerial/supervisory role.

• 2+ years managing 3rd party client relationships or working in a customer/client facing role.

• Bachelor’s degree in related field or equivalent work experience.

• Ability to travel to other sites (minimal to occasional).

• Strong verbal and written communication, including an ability to understand and relay company policies/procedures.

• Dependable and personable team player who works well with both internal and external stakeholders.

• Data-driven problem solver with an understanding of general business implications of decisions.

• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.

• Influential leader who can inspire/motivate others and effectively drive change within the department.

• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.

• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles. 

Salary Range: The salary range for this position is $65,450 - $68,000. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.