Provides enterprise end-user IT support, endpoint administration, infrastructure maintenance, and asset lifecycle management. Supports Windows, macOS, and Linux systems; hardware, software, mobile devices, conference-room technology, user accounts, permissions, endpoint security, and IT assets. Maintains documentation, licensing records, and service tickets while resolving incidents and collaborating with infrastructure, network, and security teams. The role includes executive and board-facing support, occasional after-hours work, and requires strong troubleshooting, communication, and organizational skills.
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description
The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.
What you'll do:
* Deliver excellent customer service while supporting employees across multiple locations.
* Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
* Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
* Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
* Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
* Support endpoint management and security controls to maintain a secure and compliant computing environment.
* Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
* Maintain accurate asset records and software licensing information using IT service management and asset management tools.
* Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
* Create and maintain technical documentation, standard operating procedures, and knowledge base content.
* Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
* Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.
* Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
* Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
* Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
* Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
* Support endpoint management and security controls to maintain a secure and compliant computing environment.
* Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
* Maintain accurate asset records and software licensing information using IT service management and asset management tools.
* Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
* Create and maintain technical documentation, standard operating procedures, and knowledge base content.
* Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
* Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.
Required Qualifications:
* 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
* Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
* Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
* Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
* Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
* Strong troubleshooting, organizational, and documentation skills.
* Excellent verbal and written communication skills with a customer-first mindset.
* Ability to prioritize multiple requests in a fast-paced environment.
* Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
* Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
* Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
* Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
* Strong troubleshooting, organizational, and documentation skills.
* Excellent verbal and written communication skills with a customer-first mindset.
* Ability to prioritize multiple requests in a fast-paced environment.
Preferred Qualifications:
* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
* Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.
* Familiarity with IT asset management platforms such as Snipe-IT.
* Basic scripting experience with PowerShell or Bash.
* Exposure to virtualization, Microsoft 365 administration, or cloud technologies.
* CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.
* Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.
* Familiarity with IT asset management platforms such as Snipe-IT.
* Basic scripting experience with PowerShell or Bash.
* Exposure to virtualization, Microsoft 365 administration, or cloud technologies.
* CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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