Company Summary
Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary:
The Associate Supplier Manager will coach small to medium suppliers to support Zoro’s purchasing requirements, which includes monitoring their suppliers’ shipping performance to increase on time shipments and minimizing cancellations. The individual should possess strong communication, influencing and organizational skills to work in a shared email inbox, correspond with suppliers via email, phone and virtual meetings, and collaborate with relevant internal stakeholders to drive improvements.
Duties and Responsibilities:
You will coach suppliers to achieve a seamless, touch-free procurement transaction and on time delivery to customer
- Using reports, dashboards and supplier insights, identify the factors causing transactions that fail to meet Zoro’s requirements or customer expectations. Make recommendations for improvement to performance metrics and advocate for our mutual customers.
- Educate suppliers on internal processes and scorecard ratings to ensure all parties are clear on expectations and customer requirements, providing extra support to newly onboarded suppliers to ensure a positive customer experience.
- Monitor the performance of suppliers to ensure performance stabilizes and improves from tactics applied. When necessary, escalate poor performance to internal partners to protect customer experience.
- Understand the levers to grow sales as they relate to operations and how the supplier can exceed the customer expectations in the market.
- Create and maintain accurate supplier records documenting anomalies, action items, milestones, and other relevant performance information. Ensure supplier and SKU-level data is correct and stays updated in Zoro’s business systems.
You will display an understanding of performance metrics and how your supplier portfolio affects customer satisfaction and adjacent teams
- Review supplier metrics, identify meaningful patterns and outliers, prioritize the most impactful work, and align with the supplier on an action plan to improve. Monitor action items, commitments and milestones to ensure progress.
- Serve as the liaison between several internal and external groups to report and escalate supplier performance concerns based on supplier scorecard, performance targets, customer experience and transaction quality.
You will support Zoro’s positive work culture
- Understand Zoro’s go-to-market strategy, competitive landscape, growth trajectory, and how your key suppliers’ capabilities support our strategy.
- Maintain a continuous improvement mindset, foster productive relationships with adjacent stakeholders, and display an ability to adapt to change.
- Foster a positive work environment where diversity of backgrounds and opinions are valued, where team members support each other, and contribute to a positive team dynamic.
Minimum Qualifications:
- Bachelor's degree in a relevant field (such as business, operations management, engineering, technology management or a related field) or relevant work experience.
Preferred Qualifications:
- Excellent problem-solving skills.
- Effective communication and stakeholder management abilities.
- Two years experience in procurement, supply chain or relevant field.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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