Associate SOC Analyst - Japanese Fluency - US Remote

Posting Open Date: 08/28/25

Anticipated Posting Close Date*: 10/28/25

*Job posting may close early due to the volume of applicants.

Leveraging our growing security product suite, an Associate CSOC Analyst contributes real world security insights to Fastly and our customers as part of our Customer Security Operations Center (CSOC) team, as we address Internet-scale threats.  

The CSOC team provides operational support for Fastly’s security products and services. Associate Analysts within this team focus on delivering outstanding security product services to our customers. The team works with the security, operations, and customer organizations internally to respond to security threats faced on the Internet today.

What You'll Do:

You will be responsible for assisting customers, in part utilizing your fluent Japanese language skills, with security product support matters, responding to incoming inquiries, and helping customers establish and secure their web applications, troubleshoot WAF issues, and debug WAF deployment configurations to ensure they derive maximum benefit from Fastly Products. You will have the opportunity to work on some of the world’s most scalable distributed systems that handle approximately 25 million requests per second, alongside the world-class engineers who developed these systems.

Associate Analysts are responsible for the following:

• Manage incoming customer inquiries

• Deliver exceptional support for customer security concerns

• Ensure high-quality customer interactions

• Address inquiries and alerts in accordance with established Service Level Agreements (SLAs)

• Contribute to the development of scalable organizational processes and policies

• Escalate complex issues to senior team members as required

What We're Looking For: 

• Strong interest in infosec and application security

• Fluency in Japanese is required

• Working knowledge of core internet technologies like DNS, HTTP, and TLS

• Some experience with command line Linux server environments (Windows Server a plus)

• An understanding of the OSI model

• Experience in any IT or security operations, technical support, or research related role

• Troubleshooting experience with WAF products and their host environments

• Scripting ability in popular coding/scripting languages

• Ability to maintain runbooks and create new ones when needed

• Desire to contribute to the processes and policies that scale our organization as we grow

• Self-motivated and able to work independently, but also thrives in a supportive team environment

• Fluency in English (both spoken and written) required, and you know how to adapt content for different audiences

• Communicate with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction

• Focused on delivering exceptional customer experiences

Work Hours:
Monday to Friday each week around core business hours: 9am - 6pm

Work Location(s) & Travel Requirements:
This position is open to the following preferred office locations:

• Remote, US (Pacific Timezone)

This position will require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $71,350 - $100,728

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.