Join our team at Bailiwick Services, LLC, an ePlus company, where we deliver innovative, technology-driven solutions that support large scale operations and customer success programs. We bring together deep technical expertise and operational discipline to help clients execute complex initiatives with precision.
You’ll work in a collaborative, high-performing environment where your contributions directly impact customer outcomes and business growth.
Overview
Bailiwick is seeking an experienced Associate Project Manager to help contribute to our ongoing success and growth.
The Associate Project Manager will be involved with supporting projects. The key responsibility of this role is to support Vendor Partners on site performing services by making status calls or by taking calls and being the first level for escalations. This role will be tasked with thoroughly documenting and/or overseeing site status while Technicians are on site, along with reviewing deliverables prior to releasing the Technicians. This position will need to ensure all status communications are handed off to the Project Manager each day.
Overall, this role will work on a wide range of activities related to project success. This role will assist in process, documentation, and help drive improvements and efficiencies. This position will work with Project Managers as well as other departments to document and accurately provide project statuses. Lastly, this role will attend project meetings when directed, providing project reporting and analysis and recommendations on issues.
Your Impact
The essential functions of this position include:
- Ensuring each Technician is in route to be on time
- Validating that the Technician understands the state of work and has all necessary equipment, materials, and tools
- Validate that all equipment and or materials are on site and that the Technician has access
- Ensure Technicians are staying on schedule and that deadlines are met
- Be the first point of escalation to the Technician
- Make decisions around Vendor Partner’s work onsite as it relates to customer expectations
- Prioritize issues based on business impact to the customer and Service Level Agreement
- Track Issues/Tasks/Action Items with Vendor Partner based on project needs
- Coordination/tracking of tasks with team
- Document Support/Coordination using various systems
- Provide project plan updates to Project Managers and/or customers
- Create Weekly Status Reports for Project Manager and/or customer
- Deliverables review and tracking between the Technical Project Coordinator team and Project Management teams
Qualifications
- High School diploma required, Bachelor’s Degree preferred, or equivalent related experience
- Minimum 2 years relevant business experience
- Prefer prior experience or familiarity with ERP software applications
- Prefer prior experience in Project Coordination
- Prior experience with using FieldPoint preferred
- Able to work in a variety of systems, FieldPoint, SharePoint, Excel as per customer/project agreements
- Proficiency in the Microsoft Suite tools
- Intermediate to Advanced Excel skills
- Ability to communicate effectively across multiple departments
- Ability to accurately track, troubleshoot and problem solve
- Enthusiastic with exceptional organizational skills
- Any relevant certifications a plus
Position Specifics
The initial base salary range for this position is expected to be between $58,000 and $60,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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