Associate Market Access Case Manager (Contract)

Kandu, Inc. is  pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. 

The Associate Market Access Case Manager supports the management of the prior authorization process for patients seeking insurance coverage for the IpsiHand Rehabilitation system. This full-time role is responsible for in-network gap exceptions, and negotiation of Single Case Agreements (SCAs) for patient-level device coverage; as well as, related follow-up responsibilities pertaining to pending prior authorizations. Associate Case Managers work with patients across all US states and territories, and over 100 different Medicare Advantage, Commercial, and Managed Medicaid health plans.

What You’ll Do 

Single Case Agreements

• Submit applications to health plans and negotiate payment rates for Single Case Agreements.
• Shepherd agreed upon Single Case Agreements through contract execution, ensuring that fully-executed documents are received and recorded appropriately in company platforms in a timely manner

• Communicate with payer representatives to confirm receipt of clinical documentation and identify missing information
• Document all payer communications, call reference numbers, outcomes, and next steps in case management systems
• Provide ongoing status updates to patients, providers, and internal stakeholders regarding insurance approvals and next steps
• Confirm authorization effective dates, approval durations, and renewal requirements to maintain continuity
• Monitor payer portals and follow up via phone/fax to ensure authorization requests are actively being processed
• Ensure timely follow-up on all open cases to meet service level expectations and improve patient outcomes

• Partner cross-functionally with Commercial, Patient Intake, RCM and Clinical teams to share information, facilitate high-quality handoffs, and optimize patient experience
• Identify and share best practices with peers and leadership team to support continued improvement in organizational competencies
•  May be assigned additional responsibilities to meet departmental and organizational priorities

• Maintain up-to-date knowledge of payer requirements, clinical criteria, and regulatory changes that impact the prior authorization processes.
• Comply with all HIPAA guidelines, ensuring that all documentation and communications are handled securely and confidentially
• Recognize and report any product quality complaints in accordance with company SOPs

What You’ll Bring

• High School Diploma Or GED required. AA, BA, or BS desirable
• Minimum three years experience working in a healthcare environment (medical devices,insurance, or healthcare services)
• Experience in prior authorization submissions and appeals
• Competency working in SalesForce, Google Suite, and Microsoft Office
• Demonstrated customer service skills

Skills and competencies

• Working understanding of market access, reimbursement, and payer landscapes
• Strong problem-solving and escalation management skills
• Advanced communication skills (providers,patients,payers)
• Strong communication skills (providers,patients,payers)
• Ability to prioritize workload and manage complex cases independently
• Understand types of insurance and their implications, including HMO, POS, and D-SNP plans, out-of-pocket obligations, provider networks, and Coordination of Benefits between primary and secondary insurance

Other requirements

• Employment eligibility to work in the United States is required. The company does not sponsor employment visas for this position at this time.
• Ability to sit at a computer for extended periods and use standard office equipment.
• Ability to read and interpret clinical and insurance documents and communicate information clearly by phone and in writing.

Work Environment and Schedule

This position is primarily remote depending on company policy. Occasional travel may be required for team meetings. Standard business hours apply, with flexibility to address urgent

What We Offer:

• Competitive Compensation ($25/Hr to $30/Hr DOE)

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.