Senior Success Specialist

*Comscore is unable to provide sponsorship for this position, now or in the future.

Job Title: Senior Success Specialist

Location: Remote (Must reside in the USA) and willing to work Pacific Time hours
Note: Candidates located within commutable distance to an office location (Portland-OR, Evansville-IN, New York-NY, or Reston-VA) are required to report in-person 2x a week.

About This Role:

Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the client’s changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.

What You’ll Do:

• Key contact for small to mid-sized client accounts or select accounts within large enterprise accounts with little to no supervision
• Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage, and issue resolution
• Maintains a baseline knowledge of clients’ industry, competitive space and role in the market, including competitors, customers, and emerging trends
• Establishes strong and productive relationships with client accounts in person and virtually
• Proactively identifies opportunities to improve client deliverables, anticipate client needs, and offer creative solutions
• Supports sales by identifying upsell opportunities and hands off these opportunities when appropriate
• Advocates for client success and ensures that project goals and client needs are clearly understood and addressed by internal teams
• Identifies opportunities to address client business needs with additional products or services
• Works with clients to cultivate future project initiatives utilizing Comscore products and services
• Provides customized product and methodology training to ensure client experience is seamless and consistent

What You’ll Need:

• Bachelor’s degree from a 4-year college or university, preferably with a focus in advertising or marketing coursework/major
• 4+ years of Client Success, Account Management, Consultant, or Coordinator experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
• Experience with Microsoft Office Suite
• Comfortable with internet technologies and basic familiarity of the technical side of how the internet functions
• Proactively searches out additional opportunities to broaden product growth
• Establishes a deep understanding of Comscore products, teams, and processes
• Excellent presentation skills
• Strong analytical and problem-solving skills
• Naturally takes a collaborative approach and values teamwork to achieve goals and solutions for internal and external clients
• Salary: $75,000 - $100,000; Commensurate with experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

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