The Director of Product Fulfillment will strategize and implement a seamless fulfillment operation while leading and mentoring a distributed team, driving operational excellence through data-driven decision-making and effective process management.
Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
As the Director of Product Fulfillment, you will be at the epicenter of our company’s growth, leading the charge to build a seamless, scalable, and customer-centric fulfillment operation. This is a rare opportunity to architect and elevate a function that directly impacts both our bottom line and the experiences of our customers. Your leadership will shape our strategy and execution, fueling our mission to deliver products efficiently and delightfully, every single time.
Here's why we are excited about this opportunity:
You’ll join a dynamic team that values innovation and continuous improvement, working closely with cross-functional partners to drive operational excellence. Every challenge you tackle—whether optimizing logistics, implementing new technologies, or developing high-performing teams—translates directly into real-world impact. The scope for learning, experimentation, and advancement is significant, as you’ll help define our playbook for scaling fulfillment in a high-growth, ever-evolving environment.
This role offers clear visibility and influence, reporting directly to Chief of Staff, Alex Green, and collaborating with senior leadership. For a driven leader ready to make their mark, the opportunity for professional growth, ownership, and tangible contributions here is truly exceptional.
Here's what we're looking for:
- A strategic thinker with a relentless drive for operational excellence and a passion for building systems that scale.
- A hands-on leader who thrives in ambiguity and adapts quickly to shifting priorities and new challenges.
- A collaborative partner, eager to work across teams and disciplines to deliver outstanding results.
- Someone who values data-driven decision-making and isn’t afraid to challenge the status quo.
- An empathetic mentor committed to developing diverse, high-performing teams.
Your Skillset:
- Deep familiarity with end-to-end product fulfillment operations, including content delivery & distribution.
- Strong analytical skills with the ability to translate complex data into actionable insights and process improvements.
- Proficiency in leveraging technology platforms and automation tools to optimize fulfillment workflows.
- Clear and proactive communicator across technical and non-technical teams, ensuring alignment and transparency.
- Demonstrated ability to lead and inspire teams in a fully remote, distributed environment.
- Adept at managing multiple priorities and driving projects to successful, on-time completion.
Your Experience:
- 8+ years of progressive experience in fulfillment, digital content & delivery, or related operations roles, with at least 3 years in a leadership capacity.
- Proven track record of scaling fulfillment or logistics operations in a high-growth startup or fast-paced environment.
- Experience working with cross-functional partners, such as product, engineering, customer support, and finance.
- Background in implementing process improvements, technology solutions, and performance metrics to drive operational efficiency.
- Bachelor’s degree in supply chain management, business, engineering, or a related field; advanced degree or relevant certifications are a plus.
Here are your responsibilities and expected outcomes:
- Design and execute a comprehensive product fulfillment strategy that supports our growth goals and delivers exceptional customer experiences.
- Lead, mentor, and grow a distributed team of onshore and offshore fulfillment professionals, fostering a culture of accountability, inclusivity, and high performance.
- Develop and optimize processes for order management, inventory accuracy, shipping, and returns to maximize efficiency and minimize costs.
- Implement and continuously improve technology solutions and automation tools to streamline fulfillment operations.
- Establish and monitor key performance indicators (KPIs) to track fulfillment effectiveness, identify areas for improvement, and report on progress to senior leadership.
- Collaborate cross-functionally to ensure alignment between product, engineering, and customer support on fulfillment-related initiatives.
- Proactively identify risks and opportunities within the fulfillment lifecycle, driving solutions that enhance resilience, scalability, and customer satisfaction.
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.
More than 15,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Top Skills
Automation Tools
Technology Platforms
Luxury Presence Santa Monica, California, USA Office
Santa Monica, CA, United States
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