Associate Client Manager

The Associate Client Manager supports the Business Manager in executing the mutual business goals of Acosta Group and assigned clients. This role is responsible for managing day-to-day execution, reporting, and client communication for established and growing clients, while ensuring high-quality delivery of programs, promotions, and field execution.

This position operates without direct reports and partners cross-functionally with internal teams, field resources, and clients to ensure seamless execution and strong client satisfaction.

Client Support & Execution Management

• Support Business Manager and client teams through execution tracking, reporting, and tactical communication.
• Manage day-to-day responsibilities for assigned known clients, ensuring alignment to client goals and expectations.
• Act as a liaison between clients, marketing, field teams, and internal stakeholders.
• Track key metrics, promotion performance, and execution progress.
• Assist in promotion planning, execution tracking, and post-promotion analysis.

Reporting & Analytics

• Prepare and deliver weekly and monthly client reports summarizing activity, performance, insights, and recommended actions.
• Conduct post-promotion analysis, category reviews, and performance recaps.
• Review execution data including photos, scoring, and field submissions to ensure quality and compliance.
• Translate data (IRI/Nielsen and internal reporting) into actionable insights for clients and internal stakeholders.

Project & Program Coordination

• Support new program launches by developing instructions, surveys, store lists, and supporting documentation.
• Create and manage Service Orders (SOs), ensuring accuracy, completeness, and timely updates.
• Maintain service schedules, execution timelines, and reporting cadence across assigned programs.
• Track project deliverables and ensure execution aligns with client expectations and timelines.

Quality Control & Execution Oversight

• Review field execution submissions (photos, reports, scoring) to ensure compliance and quality standards are met.
• Identify issues, escalate as needed, and track through resolution.
• Ensure consistent execution across markets and programs.

Client & Stakeholder Communication

• Maintain regular communication with clients, field teams, and internal partners through email, calls, and collaboration tools.
• Respond to client and retailer inquiries or escalations in a timely and professional manner.
• Provide clear updates on performance, risks, and opportunities.

Logistics & Operational Support

• Coordinate fulfillment and shipping needs related to promotions, displays, inventory, and materials.
• Support inventory tracking and ensure materials are properly allocated and delivered.
• Partner with internal logistics and warehouse teams to maintain execution readiness.

Special Projects & Promotions

• Assist in coordination of special projects, promotions, and client events, including communication, logistics, and reporting.
• Support program rollouts, updates, and execution requirements for retail initiatives.
• Other assigned duties.

• High School diploma/ GED.
• Bachelor’s Degree required.
• 1+ year of experience in Sales, Marketing, or Sales Support.
• Understanding of sales processes, promotions, and client management fundamentals.
• Experience with reporting tools, data analysis, and syndicated data (IRI/Nielsen preferred).
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities and meet deadlines.

Core Competencies
•    Strong communication and interpersonal skills.
•    Analytical thinking and problem-solving.
•    Time management and prioritization.
•    Attention to detail and execution excellence.
•    Client-focused mindset with a proactive approach.
•    Strong interpersonal and highly developed writing skills; acute attention to detail.

Physical Requirements:
•    Sit for extended periods (typically 6+ hours per day)
•    Use a computer, including keyboard and mouse, for prolonged periods
•    Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
•    Reach, bend, or stoop occasionally to access files or office materials
•    Maintain focus and attention for long periods of desk-based work
•    Follow clear directions
•    Perform repetitive motions (e.g., typing, clicking) consistently throughout the day