As an Assistant Showroom Manager, you'll lead the team, ensure exceptional customer experiences, manage fitting appointments, and support team development at The Black Tux showroom.
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What you'll do
The Black Tux is looking for an engaging Assistant Showroom Manager. In this role you will bridge our brand philosophies into a customer experience. You will provide exceptional fitting appointments for formalwear and jewelry and assist customers through various stages of their event life cycle: from look conception to fruition, aiding in styling, event setup, and checkout. As a leader on the team you will develop an expert-level understanding of measuring and fitting menswear and train and uplift your team to uphold appointment standards. You will have a deep understanding of trends in the wedding industry and identify opportunities for optimization.
- Prioritize customer experience while keeping the team focused on organizational, operational, and visual standards to support revenue
- Take pride in TBT and leading by example in showing up for the team and customers
- Lead by example and use in-the-moment feedback to discuss opportunities to improve or to praise success
- Support team development by participating in monthly coaching along with the showroom leader
- Act as the primary point of management and leadership for the team when the showroom leader is not present
- Actively listen and suggest choices that align with the customer's style with the understanding of how suggestions contribute to team goals
- Able to effectively diffuse and resolve escalated customer issues
- Support the planning and execution of team meetings and outings to partner in the development and motivation of the team
- Understands and can communicate showroom revenue and KPI's to the team
- Supports manager in building community involvement by sourcing and outreaching to local, relevant partnerships
Who You Are
- 2-4 years of experience in a retail or customer service-based industry
- Believe in exceptional customer service, building great relationships with customers, peers, and employees through stellar communication and follow-through
- You place high value on being a self-starter with an entrepreneurial spirit
- Organized and have an eye for the details
- Passionate about fashion, high energy, and eager to learn
- Ability to walk briskly and be on your feet for many hours a day
- Tech-savvy, preferred experience with Apple, Microsoft, and Google Platforms
You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectations of yourself and your teammates. You are humble, inclusive, and respectful.
Perks & Benefits
- Competitive medical, dental, vision, and disability plans
- Option to participate in a 401(k) plan through Betterment
- One Medical membership
- Carrot Family Planning membership
- Health Savings Account with Employer Contributions
- Monthly lunch stipend
- Free snacks & beverages
- Generous paid time off
- Paid time and a half for company-recognized holidays (i.e. Thanksgiving, Christmas Eve, Christmas Day, & New Year’s Day)
- No Black Friday adjusted hours
- Paid parking & transportation
- Employee engagement & cultural events
- Free Rentals + discounts on garment purchases for you, your partner, and friends & family
- Team member discount on Marke jewelry products
- Annual compensation process
Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
Privacy Policy Notice disclosed here.
#WC
Top Skills
Apple
Google Platforms
Microsoft
The Black Tux Los Angeles, California, USA Office
Los Angeles, CA, United States
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