Assistant Manager - Engineering Operations

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00026298-2233

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Engineering Operations Assistant Manager is accountable for the safe, reliable, compliant, and efficient operation of Engineering and Maintenance operations during assigned shift periods. This position provides leadership oversight; directly supervises assigned Lead Maintenance Engineers and Maintenance Engineers; ensures operational continuity across shift periods with supervisors and the Engineering Operations Manager; and coordinates response to facility, utility, equipment, safety, and service issues in a healthcare environment . The position helps lead the programs for predictive and preventive maintenance (PM) program performance, including planning refinement, job-plan quality, scheduling readiness, scheduling, backlog control, compliance, execution, documentation, performance monitoring, and continuous improvement. The role implements the program through Lead Maintenance Engineers and Maintenance Engineers while partnering with the facility systems engineers, on Fault Detection and Diagnostic work assignments and priorities, specialty supervisors, on trade standards and with the Facilities Operations Manager to align on department priorities, and resources, technical standards, and escalation needs. The Assistant Manager establishes readiness plans, workforce capability, procedures, tools, materials, and performance controls; monitors service and cost results; and escalates (contract, licensing, warranty, capacity, capital, risk, etc.) decisions to the Operations Manager

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Oversees the refinement, improvement, management, implementation, and sustained performance of the department’s predictive and preventive maintenance (PM) program within delegated department scope.

* Monitors PM schedule compliance, overdue work, backlog age, repeat failures, and labor utilization; coordinates emergency and corrective work with specialty supervisors; evaluates documentation quality, asset reliability, and related performance; identifies trends and implements countermeasures.

* Maintains program standards for asset criticality, maintenance strategy, frequencies, job plans, procedures, safety requirements, labor estimates, parts and materials, documentation, quality review, compliance evidence, performance review, and escalation criteria.

* Conducts periodic PM effectiveness reviews and root cause analyses; updates job plans, frequencies, procedures, training, materials, and resource plans based on equipment history, failure modes, regulatory requirements, manufacturer guidance, and operational experience; and advances the department toward a condition-based and predictive maintenance model using available asset-condition, fault-detection, diagnostic, and performance data.

* Uses the computerized maintenance management or enterprise asset management system (CMMS/EAM) to manage work intake, prioritization, planning, assignment, status, labor and material documentation, regulatory evidence, backlog, completion quality, and performance reporting.

* Oversees parts-room and maintenance inventory practices, including inventory accuracy, organization, stocking levels, replenishment needs, obsolete or excess material review, and documentation for issuing and returning parts. Works with CMMS administrator to integrate parts and materials requirements into PM job plans and schedules to support PM planning, cost visibility, and reliability analysis, and coordinates inventory priorities with Leads, Maintenance Engineers, specialty supervisors, and supply partners.

* Builds a capable workforce through onboarding, qualification plans, cross-training, technical development, safety education, coaching, mentoring, succession planning, and documented competency validation.

* Partners with Lead Maintenance Engineers as technical trainers and coaches while retaining responsibility for training priorities, protected training time, competency expectations, performance follow-up, and formal personnel actions. Verifies that Leads and Maintenance Engineers demonstrate the required competency before independently performing newly assigned work.

* Ensures assigned work complies with hospital policies, safety requirements, building and fire/life-safety codes, infection-control requirements, environmental standards, regulatory requirements, labor agreements, and applicable licensing or certification limitations.

* Provides accountable management oversight for Engineering and Maintenance operations during assigned work schedules, ensuring operational continuity, effective escalation, and leadership visibility across the department.

* Supervises assigned Lead Maintenance Engineers and Maintenance Engineers, including staffing, scheduling, attendance, coaching, performance evaluation, development planning, corrective action, and personnel recommendations regarding hiring, promotion, discipline, and separation in accordance with policy and delegated authority.

* Establishes shift priorities, deploys labor and resources, reviews workload and operational risk, and ensures safe, and timely completion and documentation of assigned preventive, corrective, emergency, regulatory, and customer-requested work.

* Reviews work-order handoffs, repeat work, incomplete documentation, customer feedback, and failure history; conducts or sponsors root cause analysis and corrective action for material equipment and process failures.

* Coordinates structured handoffs amongst maintenance leads; ensures unresolved risks, equipment status, outages, staffing concerns, and priority work are clearly communicated and escalated as appropriate. Communicates identified equipment and operational risks to departmental leadership to support timely decision-making and operational continuity.

* Utilizes Lead Maintenance Engineers for technical direction, work triage, dispatch, complex troubleshooting, training, and shift communication while retaining formal managerial accountabilityand employee-relations authority.

* Partners with specialty supervisors to validate technical content and regulatory requirements; directs Lead Maintenance Engineers to coordinate shift execution; and holds assigned Maintenance Engineers accountable for complete, accurate, and timely work.

* Maintains management standard work, shift huddles, visual controls, performance review routines, and escalation pathways that provide clear daily accountability. Implements expectations for attendance, teamwork, communication, customer service, work quality, productivity, documentation, safety, and professional conduct; recognizes strong performance and addresses deficiencies promptly.

* Coordinates with regulatory, clinical, security, environmental health and safety, infection prevention, construction, and other departments when operational work affects shared responsibilities or patient-care environments.

* Provides input to operating and capital plans, including labor, overtime, tools, materials, training, replacement needs, vendor support, and project requirements; manages assigned resources within approved authority and budget.

* Represents Engineering and Maintenance in assigned meetings and projects, acts as an operational liaison to hospital departments, and communicates decisions, risks, priorities, and outcomes to the appropriate leaders and teams.

* Coordinates response to facility emergencies, utility disruptions, equipment failures, and other operational events within delegated incident authority; activates escalation and communication protocols to maintain service continuity.

* Coordinates construction, maintenance, and service outages, including Utility Shutdown Requests, impact review, countermeasure development, staffing, communication, execution readiness, and post-work restoration for assigned off-shift operations.

* Ensures assigned teams have tools, materials, information, permits, access, and coordination required to complete work safely and efficiently; forecasts constraints and elevates resource needs.

* Promotes communication across shifts and trades and creates development opportunities that support internal career progression from Maintenance Engineer to Lead and supervisory roles.

* Leads assigned process-improvement work, including A3 or equivalent structured problem solving, standard-work development, workflow redesign, cross-functional change, communication, mitigation, and training.

* Performs facility and operational rounds; identifies hazards, reliability concerns, work-quality deficiencies, and staff-support needs; directs immediate correction and escalates significant conditions.

* Analyzes operational, reliability, workforce, PM, service, and insourcing metrics; develops approved benchmarks and corrective actions; prepares concise reports, and recommendations for the Operations Manager.

* Assumes delegated operational responsibilities for the Engineering and Maintenance Department in the Operations Manager’s absence or as specifically assigned, without altering established reporting lines for supervisors, the Grounds Assistant Manager, or other manager-level roles.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelors degree in a work-related discipline/field from an accredited college or university.

Experience: Five (5) years of progressively responsible and directly related work experience, with at least one year operating in a leadership, project management, or program specialist role.

License/Certification: None Required

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to communicate effectively, both orally and in writing, with frontline staff, technical experts, hospital departments, senior leaders, and executive stakeholders.

* Ability to analyze data, perform root cause analysis, develop recommendations, prepare comprehensive reports, and communicate effectively with frontline staff, technical experts, hospital departments, and senior leaders.

* Ability to manage complex projects and resources involving people, cost, time, materials, vendors, and competing operational priorities.

* Advanced knowledge of preventive and predictive maintenance program design, CMMS/EAM work management, job planning, backlog control, asset reliability, performance measurement, and continuous improvement.

* Working knowledge of hospital building systems and utility operations, including mechanical/HVAC, electrical, fire alarm and low voltage, plumbing and medical gas, controls, finished trades, and related life-safety systems sufficient to coordinate multidisciplinary operations and escalation.

* Ability to plan and implement operating-model changes, and cross-functional improvement while managing service continuity, competency, cost, quality, safety, and regulatory risk.

* Knowledge of healthcare regulatory and accreditation requirements, safety codes, building and fire/life-safety requirements, outage controls, construction practices, infection-control coordination, and emergency management relevant to facilities operations.

* Knowledge of cost estimating, contract administration, fiscal controls, personnel management, training design, and organizational change.

* Ability to lead multi-shift operations, manage direct reports, establish accountability, resolve conflict, coach performance, and develop technical teams.

* Ability to work a second-shift/later-shift/flexible schedule, including planned overlap between second and third shifts, and to respond to urgent operational needs as required.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $58.28 to $75.76

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.