Applications Analyst I

POSITION SUMMARY:

The Applications Analyst is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst must function as technical liaison and broker services with various vendors. The Applications Analyst must develop and maintain credibility and effective working relations with both customer management and IT personnel in a way that demonstrates an understanding of business problems, as well as IT strategies, issues, and priorities.　 This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.

Position: Applications Analyst I      

Department: EHR

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic
• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business;
• Assess near-term needs, utilizing structured interview processes to establish business priorities.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities;
• Broker services within the IT community on behalf of customers.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
• Ally with other IT functional areas to remain apprised of project status and inform customer management of progress.
• Conversely, deep the IT group’s technology and service managers aware of user issues and potential potholes or resolve conflicts;
• Develop all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives.
• Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.
• Responsible for proactively identifying opportunities to apply technologies to business processes.
• Informs and advises customers on information system technologies’ functionality, costs, benefits, and implementation requirements.
• Provide services such as facilitating priority setting and brokering contracts on behalf of customers.

JOB REQUIREMENTS

EDUCATION:

Bachelor’s Degree or equivalent work experience is required.

Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application.

EXPERIENCE:

Experience in either of the following: business systems analysis, preferably across multiple hardware and software platforms or business unit experience that includes working closely with IT in the development and implementation of systems. Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. experience in the strategic use of technology in managing and growing a business. experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors.

KNOWLEDGE AND SKILLS:

• Knowledge of the assigned business area’s products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to the business.
• Strong project management skills. Strong written communication skills, including technical writing.

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