Application Support Specialist I

Statement of Purpose Department:

IT Job Category: Non-Exempt The Information Technology Team is committed to supporting various vendor and third-party applications while establishing and maintaining sustainable processes. Our objective is to assist departments in maximizing the value of their applications through standardization and simplification. We are looking for a Systems Specialist to fulfill the role of an Application Support Specialist. The ideal candidate should have an analytical mindset, be eager to work with a wide range of platforms and services, and possess a strong foundation in Windows Systems, FIPS Compliance, and Cloud Platforms. Familiarity with integrations such as API calls, XML, and formatted data exchange is essential.

. Major Tasks, Duties and Responsibilities The following is a general listing of the job duties inherent in this position as directed and supervised by the IT Director. The employee may also perform other tasks and special projects as assigned:

Application Management:

• Provision, deploy, administer, monitor, maintain, troubleshoot, upgrade, and patch vendor applications, with a primary focus on Electronic Medical Record (EMR) systems in a hybrid cloud environment (AWS, Azure, GCP, and on-premise data centers).

Documentation and Process Improvement:

• Document complex processes, procedures, system configurations, and specifications. • Develop and implement proactive, automated solutions and processes. • Independently and collaboratively manage and develop stable, best-practice, environment-specific enterprise-class solutions.

Technical Mentorship and Collaboration:

• Mentor other team engineers and departments to foster a comprehensive understanding of enterprise solutions, architecture, and lifecycle.

Multitasking and Prioritization:

• Effectively multitask in a high-volume, detail-oriented environment. • Quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements. • Demonstrate strong customer service, integrity, and ethical behavior.

Interpersonal and Communication Skills:

• Adapt to different work styles, conflict resolution techniques, and office etiquette.  • Interact with employees and stakeholders in a positive, productive, and technically appropriate manner. • Stay abreast of new technologies and technical methodologies.

End-User Support:

• Provide support to end-users on various application issues, identifying, researching, and resolving problems. • Respond to telephone calls, emails, and personnel requests for application support, tracking, and monitoring issues to ensure timely resolution.

Documentation and Training:

• Plan, write, and maintain project and user support documentation, including online help. • Translate business applications into user-friendly documentation, such as guides, procedure manuals, tutorials, and handbooks. • Provide technical training as needed and create documentation for ongoing reference.

Compliance and Participation:

• Work closely with vendors and applications to ensure compliance with established security standards, support cybersecurity initiatives, and identify vulnerabilities. • Maintain familiarity with BHS policies, procedures, and other applicable regulations to ensure that job duties are performed properly. • Attend staff meetings and in-service training sessions as assigned.