Application Support Analyst

Brown & Brown is seeking an Application Support Analyst to join our growing team! 

The Applications Support Analyst position provides customer support service to users of software applications used within the business, enabling needed business processes to be successful. Working under the supervisor of the team leader, this role is responsible for responding to a wide variety of customer needs and providing on-call support. This could include handling customer complaints, solving user access issues, troubleshooting, diagnosing problems, escalating issues as needed and problem solving. The Analyst position also monitors the application system(s), manages data, provides basic instructing and training to end users, completes root cause analyses, makes recommendations, and works through others to improve processes. This analyst position is a full-time position that will require periodic early morning, evening, and weekend duties. 

How You Will Contribute:  

• Support both vendor and in-house developed applications in production environment. Providing technical assistance for questions and problems. 

• Effectively interacts and clearly communicates with teammates within multiple levels and departments within the business, to support the effective and efficient use of the department’s applications. 

• Able to follow and execute upon standard operating practices and procedures. 

• Demonstrated knowledge in multiple applications supported by the department. 

• Leverages application expertise to troubleshoot, problem solve and offer solutions. 

• Able to effectively use and offer customer support to multiple system tools and applications. 

• Maintains security access for information systems. 

• Monitors the COTS systems and performs necessary testing, validation for release management, ongoing troubleshooting, and issues management. 

• Supports application conversion and implementation projects. 

Skills & Experience to Be Successful: 
 

• Foundational knowledge of the insurance industry. 

• Experience providing support for Insurance related Agency Management Systems and related applications. 

• Bachelor’s degree or equivalent experience 

• Proficient with MS Office Suite, particularly Excel. 

• Strong problem-solving skills for technology-related issues and complex business scenarios. 

• Experience with Insurance Agency Managements Systems Experience (AIM, EPIC, AMS360, Etc.) (preferred) 

• Experience in DevOps, Jira or equivalent development tools. (preferred)