Restaurant365
Helping restaurants thrive!
Remote

Analyst, Revenue Operations- Customer Success

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Employer Provided Salary: $85,000-$115,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


Join the Revenue Operations team as the first Revenue Operations Analyst for Customer Success and be an integral part in ensuring our next stage of growth. In this role you will be reporting to the VP of Revenue Operations while supporting the Customer Success Leadership Team in driving analytics and insights from tools such as Gainsight, Freshdesk and Salesforce.com and their surrounding application ecosystem. You will be tracking the various Customer Success teams against their goals, and you will be building and improving key business processes within the Customer Success Team. 

How you'll add value:

  • Data Analysis & Reporting: Track and analyze R365 Customer Success Team’s key performance indicators by identifying areas for improvement and providing actionable insights and recommendations 
  • Data Analysis & Planning: Collaborate with cross-functional teams such as Finance, Data & Analytics, and Product to provide a holistic picture of Customer Success Team’s performance 
  • Customer Success Tools: Monitor and analyze adoption of CS software tools by understanding their role within the Customer Lifecycle
  • Customer Success Strategy: Initiate and lead projects that support continued scalability of the Customer Success team and help meet customer renewal targets 
  • Customer Success Process Design: Continuously evaluate customer support lifecycle, while introducing process efficiencies through automation and process streamlining
  • Thought leadership: Proactively identify industry best practices and help bring innovative ideas to the Customer Success organization about how to scale the organization and drive growth for our customers 

What you'll need to be successful in this role:

  • 5+ years functional Customer Success Operations experience preferably in the SaaS environment 
  • Analytical problem solver and self-starter, you will use data and qualitative information to help develop processes and drive the optimization of our daily operations and tools 
  • Experience with managing and evaluating customer success tools including Salesforce and Monday.com, and customer engagement and analytics software (we use Gainsight and Pendo) 
  • Proficient in scoping out process and system changes and ability to understand their impact on the overall customer success lifecycle 
  • Proficient in project management with demonstrated ability to drive projects from start to finish 
  • Advanced Excel skills (Pivot tables, VLOOKUP, filtering, functions, and formulas) 
  • Effective communication skills and the ability to build cross-functional relationships across the organization. 
  • Knowledge and understanding of customer support and customer upsell processes 
  • Ability to work independently with a high degree of accountability 
  • Strong Attention to detail and data integrity
  • PREFERRED QUALIFICATIONS 

  • Experience with Gainsight 
  • Experience with Pendo 
  • Experience working in Agile sprints and ceremonies 

R365 Team Member Benefits & Compensation

  • This position has a salary range of $85K-$115K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

  • #BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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