Analyst, Product Success

Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers. Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard the data we receive. We trust our employees, and our culture gives them the freedom to create, collaborate, and grow. Our leaders are industry experts, creative, unafraid to challenge the status quo, and the pioneers of market-changing solutions.   

 
We are looking for an Analyst for the Product Success Engagement team. The Product Success Engagement team serves as a strategic partner to clients, users, and internal teams by leveraging product knowledge, an understanding of client policies, an awareness of industry trends, and exposure to user feedback. We are seeking an individual with strong investigative and problem-solving skills, client engagement experience, and a collaborative mindset. 

Job title and Compensation to be determined based on qualifications and experience.  
 
Responsibilities:     

• Drive Client and User Engagement: Serve as a point of contact for our clients to provide guidance on product trends, differing approaches within the industry, and user adoption and feedback. Address inquiries from the user base and promote a strong understanding of product capabilities.  

• Provide Product and Policy Expertise: Develop and maintain in-depth knowledge of product functionality across our entire product portfolio as well as client policies to deliver accurate and efficient support and feedback to clients.  

• Collaborate Cross-Functionally to Enhance Products: Gather, analyze, and interpret client and user feedback, and product usage trends to identify opportunities, surface emerging concerns, and inform business decisions. Partner with internal teams to communicate this feedback, share insights, and support continuous product improvement based on client and user needs.  

• Proactively Identify Opportunities and Mitigate Issues: Anticipate potential product and engagement challenges by identifying trends, developing proactive recommendations, and sharing actionable feedback to improve the client and user experience while supporting ongoing product development. 
    

Qualifications:     

• Bachelor's degree or equivalent, and an undergraduate-level understanding of business, finance, accounting, statistics, product development, or data analysis. 

• 1-3 years of relevant experience. 

• Strong communication skills  

• Strong problem-solving and investigative skills  

• Adaptable  

• Analytical / Curious  

• Proactive  

• Strong relationship Management skills  

• Collaborative  

Salary Range: $90,000 - $115,000 

Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship. 

About BRG

BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead.  

At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe.

Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking.  When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.

At BRG, we don’t just show you what’s possible. We’re built to help you make it happen. 

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.