Analyst II, Policyholder Experience

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

The Opportunity

At Root, we’re on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all.

We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitment to research, experimentation, and disciplined data-driven decision making in order to build products our customers love. Analytics sits at the center of our vision.

The Policyholder Experience team is responsible for optimizing every touchpoint of the customer journey including billing and payments, digital navigation, customer service, and claims. With a product-first mindset, we focus on enhancing satisfaction and driving retention through thoughtful, data-informed improvements.

As a Product Analyst II, you’ll play a key role in shaping the future of the Policyholder Experience team by delivering actionable insights that inform product strategy and decision-making. You’ll be responsible for building and maintaining self-service reporting tools, conducting deep-dive analyses, supporting A/B test design and monitoring, and guiding key stakeholders across multiple product areas. We’re looking for someone who sees retention as more than just a metric, but a reflection of how we treat people and who’s excited to grow as a versatile generalist in a collaborative, impact-driven environment.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $98,000 - $105,000 (Bonus & LTI Eligible)

How You Will Make an Impact

• Own and evolve a suite of reporting dashboards and research assets to deliver timely, actionable insights that guide product and business decisions across Billing, Payments and Customer Experience.

• Support A/B test design and monitoring to ensure experiment integrity, enable rapid iteration, and generate reliable insights that inform product and experience improvements.

• Translate complex data into clear narratives and strategic recommendations to help drive decisions around payment optimization, user behavior, fraud detection, and partner readiness.

• Build scalable data workflows and automated reporting processes to increase speed-to-insight and reduce operational friction for key stakeholders.

• Develop a deep understanding of policyholder behavior across multiple channels (Web, Mobile, Agents), and surface insights that shape retention strategies and feature prioritization.

• Partner closely with Product Managers, Engineers, and cross-functional stakeholders to identify knowledge gaps, influence roadmaps, and ensure data-informed decision-making across the product lifecycle.

• Support the team’s shift from reactive reporting to a proactive, insight-led analytics function by monitoring key metrics, identifying emerging risks, and uncovering new opportunities.

What You Will Need to Succeed

• 1+ years of experience in an analytics role, ideally supporting product, operations, or strategy teams (insurance experience is a plus).

• Strong SQL skills and experience with BI tools such as Tableau, Mode, or Power BI.

• Bachelor’s degree in a quantitative or technical field (e.g., Mathematics, Statistics, Finance, Engineering, Computer Science).

• Strong business acumen and an innate curiosity to dig into the “why” behind data trends.

• Effective communication and storytelling skills. Able to frame technical findings in a clear, strategic way for both technical and non-technical audiences.

• Detail-oriented with strong documentation habits and a high ownership mindset. You take initiative and thrive in fast-paced, ambiguous environments.

• A collaborative approach with a desire to build long-term relationships with stakeholders and contribute to a high-performing, impact-driven team.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.